Cole Thornock

Recent psychology graduate with experience in student support, mental performance education, customer communication, outreach, CRM documentation, and team leadership. Strong fit for roles in student success, youth mentorship, behavioral health support, care coordination, admissions, recruiting, program coordination, and client support. Known for building trust, explaining ideas clearly, following up consistently, and helping people create practical next steps toward goals.

Mental Performance & Student-Athlete Development Intern at AlphaFlow Athletics (2026-04 – Present)

• Supported BYU-Idaho students and student-athletes with non-clinical tools for focus, confidence, composure, motivation, time management, self-talk, breathing, visualization, and follow-through.
• Helped create and present student-friendly workshop content, visuals, and simple action steps that turned psychology and sport performance concepts into practical skills.
• Encouraged goal setting, accountability habits, reflection, and personal growth while building relationships with students, coaches, and youth sport programs.
• Promoted sessions through campus outreach, booths, follow-up communication, and social/content support while practicing clear, encouraging communication with students.

International Shipping Specialist & Sales Rep / Team Captain at OptimalShip / DHL Express Partner (2025-05 – Present)

• Supported customers and businesses with account setup, shipping questions, quotes, tracking, billing support, international documentation, and problem-solving.
• Used HubSpot and Apollo to document communication, organize leads, track follow-ups, and maintain consistent relationship management and accurate notes.
• Served as a team captain by supporting team communication, accountability, customer-focused follow-through, and problem-solving in a fast-paced environment.
• Helped support roughly 100-200 account openings and setups while building trust through patient explanations, organized follow-up, and consistent service.

Sales Development Representative / Appointment Setter at Shurpa's (2021-04 – 2022-02)

• Made outbound calls and messages, qualified leads, set appointments, supported community outreach, managed daily follow-up, and strengthened communication through sales training and repetition.
• Supported Facebook group outreach, daily messages/posts, and appointment-setting systems while learning objection handling, confidence, and clear phone communication.

Two-Year Volunteer Representative at Australia Adelaide Mission (2023-04 – 2025-04)

• Served full time in a high-accountability teaching, mentoring, outreach, and service role across diverse communities.
• Led one-on-one and small-group conversations, practiced public speaking, adapted communication to individual needs, supported personal goal setting, helped individuals take practical next steps, and built strong habits in planning and consistent follow-up.
• Developed discipline, empathy, cultural awareness, conflict management, weekly planning, and relationship-building in a full-time service environment.

Bachelor of Science in Psychology, Health Psychology Emphasis – Brigham Young University-Idaho (2026-07)

Associate of Science in Psychology – Casper College