Colin McElhose

Organized and dependable Crew Team Member committed to contributing to business success, managing multiple priorities with a positive attitude, and maintaining a position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. Experienced in providing high-quality, productive work. Focused on customer satisfaction and team productivity, with a willingness to take on added responsibilities.

Best Buy | June 2021 - January 2023 | Customer Service Specialist Bel Air, MD & Tucson, AZ • Resolved concerns with products or services to help with retention and drive sales. • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. • Took payment information and other pertinent information, relative to the position, such as addresses and phone numbers to place orders. • Managed timely and effective replacement of damaged or missing products.

Wawa | July 2020 - February 2021 | Customer Service Associate Fallston & Bel Air, MD • Created an environment that was clean and accessible for all customers to streamline their experience. • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor. • Increased efficiency and performance by applying team member feedback.

Chick-fil-A | April 2019 - July 2020 | Team Member Bel Air, MD • Worked different stations to provide optimal coverage and meet production goals. • Developed strong cooperative relationships with coworkers and managers.

Pima Community College | August 2022 - Present | Attending, Major in Political Science and the Functions of Government Tucson, AZ Awarded over $200,000 in differing merit-based educational scholarships, including $50,000 USD from the University of Arizona

Fallston High School | June 2022 | High School Diploma Fallston, MD • Member of the Spanish National Honor Society • Cumulative GPA of 3.72 • Awarded Honor Roll Twelve Times (Six Semesters) • President and Founder of the first Fallston literary club, “The Fallston Voice” • Participated in Gender and Sexuality Alliance, Active Minds, Girl Up, and Spanish Clubs • Was a Journalist for the School’s Newspaper, “The Print” • Maryland Academic Scholar