Colleen Bright

Dedicated healthcare and administrative professional with experience in medical billing, insurance verification, phlebotomy, patient services, and human services. Skilled in medical records management, claims processing, patient support, HIPAA compliance, and electronic health records. Recognized for strong communication skills, attention to detail, and the ability to provide compassionate service in fast-paced healthcare environments.

Medical Billing & Administrative Assistant - Practice First Medical Billing - Amherst, NY

(2025-04)

• Process insurance claims and billing information accurately to support timely reimbursement.
• Verify patient insurance eligibility and obtain prior authorizations.
• Update patient demographics and insurance information in multiple EHR systems.
• Post payments and reconcile patient accounts.
• Resolve billing issues through communication with insurance providers and patients.
• Maintain HIPAA compliance and confidentiality of patient information.
• Support administrative operations including phone communication, scanning, filing, and record management.

Medical Screener & Phlebotomist - Ked plasma - Amherst, NY

(2024-10 - 2025-04)

• Conducted donor eligibility screenings, including medical history reviews and vital sign assessments.
• Performed venipuncture and specimen collection according to safety standards.
• Maintained accurate donor documentation and records.
• Educated donors regarding procedures and post-donation care.
• Followed FDA, OSHA, and infection-control guidelines.

Medical Liaison, Team Leader & Direct Support Professional - People Inc. - Tonawanda/Wheatfield, NY

(2019-09 - 2021-05)

• Coordinated medical appointments and healthcare services for individuals with developmental disabilities.
• Maintained medical documentation and assisted with healthcare planning.
• Supported individuals in developing daily living, budgeting, health, and independent living skills.
• Collaborated with nurses, clinicians, and community providers to ensure quality care.
• Provided leadership, training, and support to staff members.

Family & Community Support Intern - Niagara Community Action Program - North Tonawanda, NY

(2018-08 - 2019-01)

• Connected clients with community resources and support services.
• Assisted individuals with housing, healthcare, employment, and social service needs.
• Maintained confidential records and documentation.
• Supported independent living and budgeting education.

Phlebotomy Intern - Eastern Niagara Hospital / Mount St. Mary's Hospital / Ambulatory Care Center

(2017-04 - 2018-07)

• Collected blood specimens through venipuncture and capillary puncture.
• Followed infection-control and laboratory safety procedures.
• Prepared and transported specimens for testing.
• Provided professional patient care during collection procedures.

Associate in Arts and Sciences - Human Services & Psychology - SUNY Niagara (2019-05)

Certificate - Phlebotomy - Niagara/Orleans Technical Center (2017-07)

Child Development Associate - Child Development - Attolo Consulting (2009-12)