Colleen Collies

Administrative, operations, and customer service professional with 15+ years of experience supporting customers, executives, teams, and day-to-day business operations. Experienced in remote administrative support, customer issue resolution, scheduling, data entry, transaction accuracy, training, workflow coordination, and confidential records. Bachelor of Science in Business Management with a track record of staying organized and accurate in fast-paced environments.

Weighmaster at Lannon Stone Products (2024-09 – Present)

Operate the scale house as a primary customer-service contact for truck drivers, customers, and site personnel in a fast-paced environment.

• Record truck weights and transaction information accurately, issue scale tickets, and maintain records in accordance with company policies and applicable requirements.
• Answer customer calls and questions regarding scale operations and material handling, routing requests to the appropriate personnel when needed.
• Coordinate with drivers and site personnel to resolve weight discrepancies and operational issues promptly while keeping truck traffic moving efficiently.
• Train new employees on scale procedures and customer-service standards while supporting safe, organized daily operations.

Administrative Assistant III at Michels Corporation (2024-04 – 2024-08)

• Supported executive staff with calendar coordination, meeting scheduling, travel arrangements, document preparation, and expense reporting.
• Maintained confidential employee and business records and completed accurate data entry and database updates.
• Supported HR activities, special projects, policy research, and cross-departmental communication.
• Managed multi-line phone communications and routed calls and messages to appropriate staff.

Administrative Assistant at Camston Wrather (2023-01 – 2024-04)

Provided remote administrative support, including executive scheduling, calendar coordination, document management, reports, presentations, and customer communication.

• Improved administrative workflows by organizing records, developing training materials, and supporting onboarding processes.
• Responded promptly to client inquiries and concerns while maintaining confidentiality and positive customer relationships.

Office Manager at Everstream Solutions (2019-06 – 2023-01)

Managed daily office operations, scheduling, vendor relationships, budgets, records, inventory, and administrative workflows.

• Led cross-departmental initiatives and delegated daily work to improve productivity and communication.
• Handled client inquiries by phone and email, maintained financial records, and supported accounts payable/receivable reconciliation.
• Developed training materials and onboarding processes while handling sensitive company and personnel information with discretion.

Customer Service Manager at Isle Of Dogs (2009-05 – 2019-06)

Managed and mentored a customer-service team, including training, performance support, conflict resolution, and daily workflow.

• Owned escalated customer issues through resolution and strengthened relationships with key clients.
• Analyzed service performance and implemented process improvements to reduce response times and improve service quality.
• Coordinated communication across departments to ensure timely responses and consistent customer support.

Bachelor of Science in Business Management – University of Phoenix (2016)