Legal Support And Medical Records Specialist - Florin Roebig Attorneys and Personal Injury Lawyers
(2024-11)
- Medical records retrieval and pay invoices in ChartSwap, MRO, Sharecare, Clearpath, and Datavant/CIOX.
- Coordinate with paralegals on tasks.
- Compile case files: request medical records, billing ledgers, liens, narratives, and PIP logs; upload documents to Salesforce.
- Follow up to confirm receipt and proper upload of requested documents.
- Respond promptly to emails, faxes, texts, and calls.
- Drafted and prepared legal contracts and documents.
- Collected and reviewed client questionnaires as an intake specialist
- Researched addresses, property records, and deeds.
Customer Care Representative - American Alarm and Communications - Arlington MA
(2023-10 - 2024-06)
- Ensured customer satisfaction by handling inquiries efficiently, minimizing the need for transfers.
- Represented the company's products and services in a clear, professional, and positive manner to enhance customer satisfaction.
- Provided immediate and accurate responses to customers, reducing call transfers and hold times.
- Responded to customer inquiries and needs via telephone, fax, and email.
- Gained experience in customer service functions across Central Station, Service Scheduling, and Accounting, including system testing, updating emergency notification call lists, processing and scheduling service calls, and resolving false alarm issues.
- Consistently followed through on commitments made to customers.
- Conducted outbound calls as needed to support sales and operations teams.
- Built and maintained strong customer relationships.
- Documented frequently asked questions and best-practice responses to support the development of a company procedure manual.
Chief Household Officer - The Skaroulis Household - Tampa FL & Boston MA
(2004-11 - 2023-10)
- Managed the household budget, handled online bill payments, and prepared tax returns.
- Coordinated appointments and logistics for a household of three adults and two children.
- Tutored two students from 2nd to 10th grade, conducting extensive online research to support their schoolwork.
- Volunteered as a school room parent, participating in bake sales, car washes, and decoration committees. Also chaperoned 20 girls for three nights at science camps and Girl Scout camp trips.
- Completed online web development courses with a focus on HTML, CSS, and JavaScript.
Case Management Assistant - The Karp Law Firm - Palm Beach Gardens FL
(2001-03 - 2004-11)
- Assisted in the firm's long-term care planning department, specializing in Medicaid and Veterans benefits planning.
- Organized case files and evaluated incoming customer inquiries to determine eligibility.
Operations Manager - HQ Global Workplaces Inc. - Tampa FL
(1999-11 - 2001-11)
- Ensured prompt responses and high client satisfaction in both administrative and technical services.
- Provided backup support for clients' administrative needs and incoming customer calls.
- Assisted the manager with all aspects of daily operations, including sales, marketing, and managing accounts payable and receivable using PeopleSoft.
Operations Manager - Systematech - Clearwater FL
(1999-04 - 1999-11)
- Created database documentation using Microsoft Word and Visio.
- Set up office operations, organized files, tracked time, and managed payroll using QuickBooks.
Operations Manager - Paradigm-Stratis - Tampa FL
(1996-05 - 1999-04)
- Managed daily operations and inventory control in a travel package marketing environment. Responsibilities included fulfilling reservation packages, processing payments, and handling shipping. Inventory control including regular vendor communication and data updates.
- Assisted software developers with the analysis, testing, and approval of the Getaway Reservation Information System.
Customer Representative - Paradigm-Teledigm - Tampa FL
(1994-06 - 1996-05)
- Conducted outbound sales calls and managed inbound calls, providing customer service and scheduling appointments.
- Promoted to a supervisory role, responsible for training telephone sales representatives and generating reports.
- Played a key role in testing and debugging application scripts running on a UNIX dialer system.
