Colten Lord

Cross trained between two stores to maximize work ability Restocked and took inventory daily Had to know detailed product knowledge and fulfill customers needs

SALES ASSOCIATE - TOMMY HILFIGER - FOLEY, AL

(2015-01 - 2018-12)

• Cross trained between two stores to maximize work ability
• Restocked and took inventory daily
• Had to know detailed product knowledge and fulfill customers needs

HEAD LIFEGUARD/MANAGER/FIELD CREW - CITY OF FOLEY SPORTS AND RECREATION - FOLEY, AL

(2018-01 - 2020-12)

• Created schedules and made sure lifeguards were properly trained
• Ensured safe environment/enforced covid protocols
• Kept fields and pools in ideal conditions with continuous maintenance

CUSTOMER CENTER OPERATIONS/ACCOUNT SERVICES - NAVY FEDERAL CREDIT UNION - PENSACOLA, FL

(2021-05 - 2021-11)

• Serviced members over the phone regarding their accounts with Navy Federal
• Trusted with highly confidential information
• Worked in highly independent environment and time sensitive situations

CUSTOMER SPECIALIST - CARMAX - PENSACOLA, FL

(2022-02 - 2022-05)

• Responsible for filling out and filing appropriate documents regarding sold and purchased assets, i.e. Titles, Power of Attorney's, Title Reassignments, etc.
• Worked in a cross functional location which required knowing and executing every aspect of the customer interaction, such as financing, purchasing, and selling vehicles
• Highly independent work environment, but also had vital team oriented involvement

SERVER/MANAGER/BARTENDER - RED LOBSTER - PENSACOLA, FL

(2022-07 - 2024-05)

• Sales oriented environment including focused upsell pitches and persuasive verbiage along with extensive menu and product knowledge
• Highly connected work environment that required strong communication abilities with hosts, back of house, managers, and patrons to ensure an optimized dining experience
• Personally tasked with training new hires due to high sales and positive customer feedback

SERVER - JELLYFISH - PENSACOLA, FL

(2024-05)

• Tasked with learning and being tested on 3 separate menus along with seasonal specials
• Guest oriented atmosphere that requires flexibility to meet the needs of patrons
• High volume restaurant and fast paced environment where time management and focus to detail are essential

Bachelors - Social Science - Troy University