Conor Pemberton

Proven leader with extensive experience in safety and security enforcement at HMPPS. Adept in emergency response, demonstrating mental health awareness and de-escalation techniques. Successfully managed teams, ensuring operational excellence and proactive conflict resolution. Focused on achieving results and maintaining safety, I prioritise effective communication and strategic decision-making for optimal team performance. Skilled in first aid and CPR.

Prison Officer at HMPPS (2018-08 – Present)

Assisted team members with tasks and consistently meet targets. Working as part of a team in prison environment with clear communication and safety prioritization. Role includes IC (in charge) officer responsibilities for house blocks or spurs.

• Assisted team members with tasks and consistently meet targets
• Worked as part of a team for 8 years plus in the prison service with great clear communication
• Role as IC (in charge) officer meaning responsibility for all decisions on assigned house block or spur
• Always punctual and proactive ready for the next job in busy prison environment
• Calm under pressure with the ability to make quick decisions thinking of the safety of myself and others
• Ensuring daily regime is adhered to, keeping the prison moving
• Developing and moving through different areas of the prison
• Actively seeking development opportunities including being accepted onto the tornado team - the south eastern riot team responsible for conflict management within multiple prisons

Caretaker at London & Quadrant housing trust (2013-03 – 2018-03)

Caretaker duties including maintenance, customer service, and staff mentoring in housing trust environment.

• Stayed collected and calm during difficult situations and interactions
• Collected required materials, tools and supplies to complete work
• Trained and mentored new workers on policies and procedures
• Dealing with members of the public
• Managing your own work load
• On the front line for customers being the ears and eyes for them maintaining a service
• Answered calls promptly and delivered faultless service for diverse needs
• Interacted professional with guests, staff and general public

GCSE in English in English – Croton park (2005-03 – 2009-03)

NVQ Level 2 in Public Services – Northwest Kent college (2011-06 – 2013-06)