Sort Manager at FedEx Ground (2025-12 – 2026-04)
- Led preload sort operations overseeing package flow, staffing, trailer execution, and daily performance across a high-volume logistics environment.
- Drove throughput, labor efficiency (TLH), service metrics, and on-time dispatch while balancing changing volume, staffing constraints, and operational priorities.
- Managed and developed supervisors by setting expectations, reinforcing accountability, and coaching leaders on floor execution, planning, and communication.
- Coordinated with linehaul, administration, contractors, and support teams to reduce delays, minimize rolled volume, and improve sort stability.
- Supported safety compliance, Work Rights follow-up, training execution, and performance documentation to strengthen accountability and operational discipline.
- Implemented process improvements and daily planning routines to stabilize preload execution and improve team alignment under pressure.
Operations Manager at FedEx Ground (2020-10 – 2025-12)
- Led day-to-day package sortation operations, workforce scheduling, trailer movement, volume planning, and cost control across multiple operating needs.
- Enforced a Safety Above All culture through proactive training, coaching, discipline, recognition, and follow-up on compliance standards.
- Oversaw performance management including hiring, onboarding, coaching, evaluations, corrective action, and terminations when necessary.
- Monitored productivity, quality, scan compliance, service goals, and staffing levels to adjust labor plans and meet operational targets.
- Partnered with managers, coordinators, contractors, and package handlers to improve communication, resolve operational issues, and maintain service quality.
- Drove operational efficiency by identifying workflow gaps, improving sort execution, and minimizing unnecessary labor costs.
Operations Coordinator at FedEx Ground (2018-08 – 2020-10)
- Streamlined shipping and receiving operations by coordinating with P&D teams, contractors, and internal leadership to maximize workflow.
- Resolved order errors, package issues, returns, and service concerns while maintaining customer satisfaction and operational accuracy.
- Built strong relationships with multiple contracted service providers to support productivity, communication, and issue resolution.
- Assisted with package flow, dispatch readiness, and daily operational communication between warehouse and delivery teams.
Package Handler at FedEx Ground (2018-03 – 2018-08)
- Loaded and unloaded packages efficiently while consistently exceeding scanning and production expectations, including 400+ packages per hour.
- Ensured correct package routing using label scanning, system codes, and attention to service accuracy.
- Promoted safe work practices, maintained a clean work area, and assisted peers in meeting daily operational goals.
Night Shift Assistant Manager at QuikTrip (2015-08 – 2018-05)
- Managed nightly store operations, delegated tasks, and ensured store readiness for the following business day.
- Maintained inventory displays, supported product rotation, and helped drive cleanliness, organization, and customer service standards.
- Collaborated with management and team members to improve workflow, resolve customer issues, and maintain shift accountability.
Assembly Line Worker at Ford Motor Company (2014-12 – 2015-07)
- Assembled truck doors and components while following detailed work instructions, production standards, and safety requirements.
- Maintained an organized and efficient work area while supporting team productivity in a fast-paced manufacturing environment.
Store Manager at Shell Gas Station (2012-06 – 2014-11)
- Supervised store operations including staffing, scheduling, inventory management, customer service, and daily cash-handling processes.
- Fostered a respectful, team-oriented culture while resolving personnel issues, coaching employees, and managing discipline when needed.
- Maintained store standards, handled customer concerns, and supported consistent operational execution.
