Server at Gordon Ramsay Steak (2016-08 – Present)
- Delivering exceptional guest service, ensuring satisfaction and repeat visits.
- Building a lasting rapport with guests.
- Greeting guests with exciting and detailed spiels.
- Managing food and beverage orders efficiently, optimizing workflow during peak hours.
- Guiding guests with dietary restrictions and allergy concerns.
- Suggestive upselling, offering wine-pairings to enhance the overall dining experience.
- Delivering exceptional food service, correctly remembering position numbers and delivering a synchronized service, prioritizing serving ladies first if possible.
- Communicating with the chefs to ensure the accuracy of orders, helping to minimize order errors and guest complaints.
Food Runner at Gordon Ramsay Steak (2014-03 – 2016-08)
- Delivering exceptional food service, correctly remembering position numbers and delivering a synchronized service, prioritizing serving ladies first if possible.
- Communicating with the chefs to ensure the accuracy of orders, helping to minimize order errors and guest complaints.
- Assisted servers in attending to guests' needs, ensuring a smooth service flow.
- Performing quick and accurate food spiels to the guests, describing key ingredients and answering any questions or concerns.
- Collaborated with kitchen staff to ensure timely delivery of meals and accuracy of orders.
Server at Sedona (2004-08 – 2014-01)
- Collaborated with kitchen staff to ensure timely delivery of meals and accuracy of orders.
- Trained new staff on menu offerings and service standards to maintain quality.
- Resolved guest complaints with professionalism, maintaining positive dining atmosphere.
- Demonstrated strong multitasking skills by managing several tables simultaneously without compromising service quality.
