Corey Jones

Customer Service Representative with over 15 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.

• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
• Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs
• Received an average 85% customer satisfaction rating to date, 15% higher than the company average
• Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations

BA / Business Administration