Operational Manager at Conrad Downtown (2022-11 – Present)
- Coordinated with other departments to ensure smooth operations.
- Hosted a daily pre-shift meeting for each shift.
- Ensured that rooms and public areas were cleaned and maintained to a high standard.
- Address guest complaints, resolve issues, and ensure a positive guest experience throughout their stay.
- Assisted in budget preparation and forecasting.
- Monitored and maintained inventory of cleaning supplies, chemicals, and equipment.
- Monitored staff performance and provided regular feedback and coaching.
- Participated in the selection and purchase of cleaning supplies, chemicals, and equipment.
Housekeeping Supervisor/Inspector at Hampton by Hilton Grand Central (2019-11 – 2022-11)
- Optimized cleaning schedules to ensure maximum efficiency and cost-effectiveness.
- Participated in continuous training and professional development opportunities to enhance skills.
- Ensured compliance with all relevant health and safety regulations.
- Developed plans to improve housekeeping services and operations.
- Prepared activity and performance reports for management.
- Developed and executed training programs for housekeeping staff.
- Generated weekly reports on key performance metrics for management review.
- Maintained high standards of cleanliness and organization throughout the hotel.
- Monitored staff performance and provided feedback and guidance.
Nursing Assistant at HOLIDAY CARE CENTER (2019-01 – 2019-04)
- Clean and bathe patients or residents
- Help patients use the toilet and dress
- Turn, reposition, and transfer patients between beds and wheelchairs
- Listen to and record patients' health concerns and report that information to nurses
- Measure patients' vital signs, such as blood pressure and temperature
- Serve meals and help patients eat
Housekeeping Manager and Front Desk Agent at Hampton Inn (2016-02 – 2019-01)
Providing the highest level of service to our guests in an efficient, courteous and professional manner following all standards set forth by Onix Hospitality and the individual hotel brand.
- Trained housekeepers, housemen, and laundry attendants on cleaning and maintenance tasks
- Overseeing staff performance on a daily basis
- Performed final inspections of the rooms and common areas, including, stairways, lounge areas, meeting rooms, and fitness area, for cleanliness
- Responsible for linen, cleaning supplies inventory, as well as, placing orders to maintain PAR inventory
Sprint Retail Consultant at SalesMakers Inc (2015-04 – 2015-11)
- Minimal supervision while planning and executing personal performance plan
- Partnered with Radio Shack colleagues and navigates the entire store
- Approached every customer as a potential Sprint customer; seeks to understand the customer needs and helps them to find a Sprint solution
- Possesses a strong work ethic and resilience
Nursing Assistant at Green Acres Manor (2014-09 – 2015-05)
- Consistently demonstrates knowledge of all aspects of the Residents' Bill of Rights while providing care to residents.
- Completes all tasks for assigned residents, according to specific directions as outlined in assignment book.
- Assists with admission, transfer, or discharge of the resident.
- Participates in the planning and implementation of activities to meet residents' needs and interest.
Front End Cashier at Century 21 Department Stores (2013-11 – 2014-08)
- Monitor the work of cashiers on a daily basis.
- Create and distribute cashier schedules and till allocation.
- Ensure that workload is equally divided between cash registers.
- Perform cashier duties during cashiers' absence or extreme workload.
- Evaluate performance of cashiers and provide managers with information on appraisals.
- Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately.
Wait Staff at Harrogate (2013-01 – 2013-06)
- Delivered exceptional service by greeting and serving residents in a timely, friendly manner.
- Answer questions about menu selections and give recommendations when requested.
- Effectively communicated with kitchen staff regarding residents' allergies, dietary needs, and other special needs.
Group Home Assistant at 21Plus (2010-09 – 2013-04)
- Charted and recorded information in client files.
- Tracked clients' movement on and off the housing property by documenting times and destinations of clients.
- Checked housing for open windows, locked doors, and malfunctioning smoke detectors, and other safety hazards.
Bartender at Club Abyss (2010-02 – 2010-07)
- Welcome and greet customers upon arrival.
- Check customers' identifications to ensure they reach minimum drinking age requirement.
- Serve bottle services to VIP guests in special location.
Housekeeper at RAMADA INN by Wyndham (2009-12 – 2010-06)
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensure all rooms are cared for and inspected according to standards.
- Protect equipment and make sure there are no inadequacies.
Operator Service Assistant at AT&T Bellsouth (2008-11 – 2009-12)
- Provided accurate and appropriate information in response to customers' inquiries.
- Addressed customers' inquires in timely, efficient manner.
Cashier at Shop-Rite (2004-10 – 2006-01)
- Executed cash transactions quickly and accurately.
- Checked out customers and bagged items in a timely, efficient manner.
