Corrina Mendoza

Clerk with over 25 years of office administration experience, skilled data entry, record keeping, and clerical organization. Leverages strong time management, multitasking, and customer service abilities to maintain accurated financial records, coordinate service logistics, and streamline filing systems for faster document retrieval. Focused on improving processes, supporting team collaboration, and applying record-keeping skills to contribute reliably to operations.

Appraisal Clerk - Kleberg County Appraisal District - Kingsville, Tx

(2024-07 - 2026-03)

• Updated and filed property data including exemption applications for property and ag use requests.
• Performed ownership transfers by processing deeds, death certificates for mapping and data entry.
• Conducted accurate data entry of taxpayer accounts into PACS software systems.
• Helped property owners understand appraisal process and assisting with documents.
• Acted as the primary point of contact for walkins and incoming phone calls.
• Assisted the public with scanning and image coping for property updates and mapping.
• Participated in processing and sending required notifications and documents to taxpayers such as Notices of Appraised Value and ARB notices.
• Managed and processed ARB hearing schedules, taxpayer and appraiser evidence, and ARB hearing notices.
• Participated and held up all clerical duties for ARB board members and Appraiser during hearings.

Customer Service - Allstate Insurance - Kingsville, Tx

(2017-03 - 2024-01)

• Educated clients on policy options resulting in increased uptake of coverage and strengthening client relationships.
• Provided exceptional customer service, addressing inquiries promptly and fostering trust with clients.
• Answering calls and responding to customer complaints and providing detailed information about policies.
• Accessing customer accounts and policy schedules.
• Processing and submitting policy changes and claims processing.
• Managed billing, processed payments and supporting retention by identifying coverage gaps.
• Promoted a client first atmosphere and ensuring every interaction was positive and supportive.

Office Manager - Audio Video Sales and Service - Corpus Christi, Tx

(1998-08 - 2015-09)

• To oversee the daily workflow of the service department, prioritizing customer and manufactures calls, service tickets, and technician dispatch.
• Monitored all service calls to ensure tracking from initial inquiry to final invoicing.
• Resolved escalated customer service complaints and ensuring proper follow-up and service resolution.
• Managed parts inventory, ordered equipment and track packages to minimize downtime.
• Negotiated and managed relationships between supply vendors and manufactures.
• Processed work orders, managed accounts receivable and payable, and ensured timely and accurate billing for all service calls.
• Reviewed technician time cards and payroll data for submission.
• Maintained compliance with insurance policies and 52 major manufactures for service level agreements.
• Supervised and trained office and clerical department and new hires.
• Assisted the HR department with onboarding and service staff.

Diploma - Bishop High School (1998-08 - 1992-05)

Business Management - The University of Texas San Antonio (1992-06 - 1995-12)

Business Admin. - Brazosport College (2015-12 - 2016-12)