Project Inventory Clerk at Saputo (2025-08 – 2026-03)
- Entered and validated daily ERP data for ingredients, raw materials, and inventory to ensure accuracy and usage integrity
- Supported inventory control processes across daily, weekly, monthly, and annual cycles
- Analyzed and resolved material variances in ECC for receiving, blending, and filling operations
- Investigated inventory discrepancies and communicated findings to leadership
- Monitored system performance and corrected transaction errors to prevent production delays
- Recorded daily production metrics and validated OEE to support production planning
- Identified improvement opportunities using shift notes and downtime data
- Developed training materials and supported procedure updates for production teams
- Utilized SAP and data analysis tools to generate operational insights
- Completed administrative tasks and supported internal/external audits
- Maintained housekeeping standards and upheld Saputo values
- Collaborated cross‑functionally and ensured timely completion of project deliverables
Project Analyst, Sales Administration & Operations at Sage Software (2023-02 – 2025-04)
Input, update, and maintain customer and/or customer order data across Sage's portfolio of products and platforms. Work alongside internal sales colleagues, cross functional teams, partners and ISV's using various methods of communication – email, Smartsheet, TEAMs, phone, etc. Ability to learn complex processes and systems in a timely manner turning what I have learned into actionable productivity.
Participate in projects that improve our processes, identify opportunities to better serve our customers, and create value for all colleagues at Sage. Provide support/training and back-up assistance to the team as needed. Use root cause analysis to identify problems, and use my technical knowledge to resolve issues and remove barriers.
Participate cross functionally as needed, working with others to solve problems as they arise.
Sales Administration Specialist at Sage Software (2015-03 – 2023-02)
- Perform audits on sales and sales operations transactions to ensure policies and procedures are being followed
- Summarize and review audit results with sales leadership
- Generate and analyze audit compliance reports
- Partner with sales leadership to define, document, and maintain sales policies and procedures
- Working on Special Projects Team handling both short term and long term ongoing administrative projects
Data Integrity/Atlas Support at CCSI/Sage Software (2011-05 – 2015-03)
- Responsible for post-migration data clean up using research and information directly from customers records using Fusion databases
- Running weekly reports from SAP database and capturing historical pricing
- Using historical pricing, research and various pricing models to manually update all customer annual maintenance and support plans
- Ongoing clean-up of grandfathered pricing in an effort to bring customer up to current pricing
- Running reports and creating credit/debit memos based on errors and missing commissions from report in SAP
- Creation and submission of monthly financial reports containing commissions paid to channel partners
- Creation and submission of monthly customer renewals to channel partners for invoicing purposes
- Pulling from Autogen quotes and orders for customers' annual maintenance and support plans
- Serving as lead in taking over mail house initiative (RR Donnelley) to increase timely renewal challenge
- As lead in mail house initiative, continued participation in company savings and flexibility
- Working closely with team members acting as the project owner and driver to complete deliverables in a timely manner
- Submitting statistics to leadership team leveraging intermediate Microsoft Excel skills
- Visibility and maintenance of unmatched check report using SmartSheet for team members as a go between to Cash Operations department
- Distribution of weekly opportunities to team for continued visibility into customer needs
- Assist other Sales Operations associates with a variety of other duties as needed
Third party call center support for national cellular provider at Teletech (2010-10 – 2011-03)
- Use superior interpersonal skills in handling multiple customer inquiries
- Support customer resolve first level technical questions
- Promptly resolve customer billing inquiries
- Work with others groups within the organization to ensure common goals are met
Data Entry Operator II at Medical Mutual of Ohio (2007-10 – 2010-08)
- Responsible for confidential maintenance of client medical files, hospital records and various state departmental forms
- Use exceptional work ethic to complete assignments and meet goals while working remotely
- Use knowledge of OnBase software to review client medical information
- Enter client medical data into company database through secure web application
- Accurately completed the coding of claims for billing and servicing
Data Entry Associate at Ardmore Power Logistics (2002-09 – 2005-02)
- Responsible for prompt and accurate completion of shipping orders
- Quickly and accurately process freight payments to various shipping companies such as FedEx, UPS and USPS
- Coordinate large orders for the largest energy companies across the US
- Complete other administrative duties as needed and for various sponsors
Data Entry Operator at Sage Computer Services (2001-03 – 2002-08)
- Responsible for confidential maintenance of client files, hospital records and various state departmental forms
- Act as a self-starter to complete activities quickly with little supervision
- Enter data quickly and accurately into several different client sub-systems
Administrative Assistant at University Hospitals Service Center (2000-07 – 2001-01)
Researched EOBs for various insurance companies, and health care organizations. My main responsibilities included scheduling meetings, processing purchase orders & invoices, making travel arrangements, and typing letters, memos, and minutes of meetings.
