Coumba Diallo

Entry-level patient care professional completing Maryland CNA credentialing with approximately 40 hours of supervised clinical training and active BLS certification. Skilled in vital signs, ADLs, transfers, ambulation, positioning, infection control, intake/output, and patient safety. Brings 5+ years of progressive leadership experience with proven strengths in prioritization, teamwork, communication, adaptability, and remaining calm under pressure.

Seeking a Patient Care Technician position while completing nursing prerequisites. Eligible for immediate DC CNA Reciprocity Fast-Track endorsement upon final processing of pending Maryland certification.

Operations Manager - First Watch - Alexandria, VA

(2023-11)

• Lead high-volume daily operations, prioritizing competing demands while maintaining safety, quality, and responsive service.
• Train and coach new employees, communicate expectations clearly, and collaborate with teams of varied personalities and experience levels.
• Helped open a new restaurant location, quickly adapting to new workflows, staff, and operational needs.
• Resolve concerns and unexpected situations calmly and professionally in a fast-paced environment.

Restaurant Manager - Red Lobster - Annapolis, MD

(2022-05 - 2023-11)

• Managed demanding shifts and coordinated staffing, workflow, service, and operational needs; frequently served as the primary manager for extended periods.
• Demonstrated reliability, judgment, time management, and composure under pressure while training staff and reinforcing safety and sanitation standards.
• Received recognition from district leadership for my work and performance.

Supervisor / Server / To-Go Specialist / Host - Olive Garden - Capitol Heights, MD

(2019-08 - 2022-05)

• Started as a host and worked my way up through server and to-go roles before becoming a supervisor.
• Trained and supported team members and helped keep shifts organized during busy periods.
• Developed strong active-listening, interpersonal, conflict-resolution, and service-recovery skills with diverse guests and coworkers.

CNA Student — Clinical Rotation - FutureCare Capital Region - Prince George's County, MD

(2026)

• Completed approximately 40 hours of supervised clinical experience providing hands-on care to residents.
• Took vital signs and basic patient measurements while helping residents feel comfortable, respected, and safe.
• Assisted with ADLs, mobility, transfers, positioning, feeding, hygiene, range of motion, and infection-control practices.
• Communicated patient needs and observations to supervising clinical staff and sought guidance appropriately.

Healthcare Program - Certified Nursing Assistant (CNA) Program; Nursing prerequisites in progress - Prince George's Community College (2026-05 - 2026-07)

High School Diploma - Suitland High School