Coumba Doukoure

Senior Retail Business Manager experienced in luxury skincare and cosmetics. Enthusiastic and eager. Results-driven while leading a cosmetics line by assisting customers with make-up application, skincare, and fragrance selections.

In-depth understanding of how to manage a modern luxury brand efficiently. A results-oriented team leader that thrives in a commissioned sales environment. Demonstrates the ability to develop relationships with customers and coworkers.

Knowledgeable and enthusiastic about cosmetic trends. Capable of positively and proactively handling customer concerns and prioritizing multiple tasks in a fast-paced environment. Adept at quickly learning new procedures and processes.

Strong organizational and follow-through skills. Advanced communication and interpersonal skills. Strong collaborator who works and communicates effectively with all customers and team members. High level of ownership, accountability, and initiative.

Ability to motivate, train and influence people. Ability to lead by example.

Account Coordinator - Beauty Bio Inc. - Sephora/Ultras, Austin, TX

(2021-01)

• Develop Sales.
• Develop Special Events calendar for company to implement with merchandising objectives and in-store selling teams.
• Recruit, train and mentor staff on selling and best practices for providing customer service.
• Create business plans for company.
• Train self and client on merchandise, events, promotions, policy, company goals, visual merchandising directives, product knowledge and services.
• Develop in-store relationships with all levels of management and sales team members.

Kiehl's / Tata Harper Business Manager - Neiman Marcus - Austin, TX

(2019-01 - 2021-12)

• Utilizes selling tools and store technology to sell across all channels effectively.
• Achieves personal sales and out-of-home base selling goals (KPI). Demonstrates expert brand knowledge.
• Promotes benefits of the InCircle program and opens new accounts.
• Train self and client on merchandise, events, promotions, policy, and services.

Cosmetic Department Manager - Von Maur - North Point Mall, Alpharetta, GA

(2016-01 - 2019-12)

• Observed, trained, assisted, and motivated cosmetics associates in providing excellent customer service daily; set an example for others to follow.
• Assess cosmetic associates' performance and writes and conduct performance reviews fairly and promptly. Follow all disciplinary procedures when necessary.
• Provided feedback to department associates on selling and account statistics on a bi-weekly basis and other performance observations as needed.
• Addressed concerns to the department promptly; developed and implemented solutions, reporting to Store Management as necessary.
• Assisted and monitored cosmetic associates' use of the Cosmetic Follow-up Program to improve customer service quality and increase sales.
• Established effective relationships with cosmetic account executives.
• Executed all duties of a Cosmetic associate and Cosmetic Counter Manager.

La Mer Business Manager - Nordstrom's Inc. - Phipps Plaza, Atlanta, GA

(2015-01 - 2016-12)

• Set and achieved personal sales goals while supporting the goals of the team.
• Built lasting relationships with customers by contacting them to follow up on purchases, suggest new products, and invite them to upcoming events.
• Consistently seek new trends and product knowledge to act as an expert for the customer.
• Opened new Nordstrom Rewards accounts as a means of building customer relationships.
• Built and maintained strong vendor relationships to maximize business results.
• Managed the scheduling and execution of vendor events and promotions.
• Communicated business opportunities, including line performance, stock levels, and team motivation/recognition.
• Performed daily department maintenance tasks, including stock work, re-merchandising, display, price markdowns, merchandise transfers, and light cleaning.

Christian Dior Business Manager - Dillard's Inc. - Atlantic Station, Atlanta, GA

(2013-01 - 2015-12)

• Responsible for supervising the complete operations of cosmetics line.
• Developed a highly productive Beauty Advisors team.
• Made one-on-one connections with customers to learn their sense of beauty and style.
• Developed artistic side through customer consultation, make-up, and product application. Recruited, trained, coached, motivated, and developed new associates on company policies and procedures, product knowledge, and personal/department productivity goals.
• Communicated regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events.
• Assisted customers in all aspects of service fulfillment.
• Developed and implemented business-driving events and ensured proper execution to achieve counter-productivity goals.
• Reviewed and analyzed the business performance of daily, weekly, monthly, seasonal, and annual sales results.
• Dependable attendance & punctuality.

Business Manager Clarins / Elizabeth Arden / Origins - Dillard's Inc. - The Shoppes at River Cros, Macon, GA

(2011-01 - 2013-12)

• Grew Dillard's Edge Beauty department with brands such as Anastasia, Clarins, Elizabeth Arden, Little Barn Apothecary, Patchology, Philosophy, Origins, Osmotics, StriVectin, and Yuni.
• Maintained daily and weekly goals for the department and hit benchmark goals by brand.
• Managed Edge Beauty Team
• Developed and Lead Edge Beauty Team

Co-Owner & Manager - La Bougeoisie Hair - Gaithersburg, MD

(2007-01 - 2010-12)

• Founded and managed all features of business, including customer service, accounting, inventory management, sales, marketing, staffing and training.
• Maintained a strong menu of services.
• Responsible for customer satisfaction, client retention and new client recruitment.
• Effectively managed the budget.

Associate of Science - Nursing - Montgomery College