Courtanie Sanders

Strategic business operations leader with 15+ years of progressive leadership experience driving organizational efficiency, workforce performance, and structural transformation across complex, multi-layered environments. Proven ability to build and lead large cross-functional teams, establish enterprise-grade SOPs and performance frameworks, and produce measurable business outcomes in fast-moving, service-driven organizations. Known for diagnosing what is broken operationally, designing scalable solutions, and deploying systems that allow organizations to perform at a higher level.

Most recently completed three consecutive Microsoft enterprise engagements across Sales Strategy, Learning Product, and Global AI Skilling — supporting 500+ person programs, owning rhythm of business operations, and partnering directly with senior leaders on KPI/OKR design, executive reporting, and cross-functional coordination. Brings a practitioner's edge in workflow automation and a consistent track record of delivering high-quality output with speed, sound judgment, and minimal oversight.

Senior Operations Consultant - Director of Operations at Flo Consulting — Independent (2020-01 – Present)

Serve as strategic business operations partner to organizational leadership — independently identifying gaps, building structure, and driving execution across complex, multi-stakeholder environments with minimal oversight.

• Transform ambiguous business challenges into structured plans and executive-ready communications — developing audience-specific deliverables that translate complex information into clear, actionable guidance.
• Design KPI frameworks, accountability systems, and rhythm of business processes that give leadership real-time visibility and enable faster, more informed decision-making.
• Deploy AI-powered workflow automations (Make, Zapier, Apps Script) that eliminate manual process dependency and increase operational capacity without adding headcount.
• Develop and implement organizational policies, standards, and guidelines that govern day-to-day operations — ensuring alignment with company objectives, industry regulations, and legislative requirements.
• Oversee budget planning and cost management across client engagements — establishing financial controls, identifying cost reduction opportunities, and implementing policies that improve operational efficiency and bottom-line performance.

Contract Global Operations Manager at Microsoft — Worldwide Learning, SME&C Field (2025-05 – 2025-11)

Served as operational thought partner to senior leadership for a 500+ person global AI skilling program — supporting KPI/OKR design, rhythm of business execution, and executive-level reporting across a globally distributed organization.

• Collected, consolidated, and synthesized information from multiple cross-functional stakeholders — producing executive-ready summaries and program updates that informed strategic decisions at the senior leadership level.
• Identified process gaps and operational risks — developing solutions using Microsoft Copilot and enterprise workflow tools that improved execution speed and cross-functional alignment.
• Navigated rapidly shifting program priorities — helping senior leaders adapt plans, realign stakeholders, and maintain execution momentum in a fast-moving enterprise environment.
• Led coordination across operations, technology, and cross-functional divisions to produce smoother workflows and more cost-effective program execution across a globally distributed organization.

Contract Business Program Manager at Microsoft — Learning Product & Sales Skilling (2023-08 – 2025-04)

Partnered with senior leadership across two simultaneous Microsoft teams — owning rhythm of business operations, tracking commitments, coordinating follow-up actions, and driving accountability across stakeholders.

• Built and maintained executive performance dashboards in Power BI — surfacing adoption trends, business insights, and program health data that directly influenced resource allocation and strategic planning decisions.
• Curated and tailored program content into audience-specific communications and playbooks — ensuring clarity, relevance, and effectiveness for intended audiences across both teams.

Contract Business & Operations Manager at Precise Process Consulting (2023-07 – 2025-03)

Built structure in an ambiguous, fast-growing environment — delivering 90% new hire retention in year one and a 10% improvement in project delivery speed through process redesign and onboarding improvements.

• Served as direct operational support to the President — a former Deloitte & Accenture executive — on Fortune 500 client engagements spanning systems implementation, organizational restructuring, and workforce transitions, including change impact assessments, process mapping, governance design, and onboarding frameworks.

Contract Project/Program Manager at Microsoft — Direct Sales & Support, Sales Strategy (2022-06 – 2023-06)

Managed cross-functional business operations across the DSS Sales Strategy division — building KPI frameworks, consolidating stakeholder inputs, and developing recommendations that supported leadership decision-making in a high-volume enterprise sales environment.

• Drove accountability across teams by coordinating follow-up actions, tracking commitments, and maintaining rhythm of business processes — creating structure and clarity in a rapidly evolving environment.

Contract Project Manager at WG Financial Group (2021-06 – 2022-06)

Built KPI frameworks, financial tracking models, and reporting systems that gave leadership real-time visibility — implementing controls that reduced cost overruns by 15% and automations that increased team efficiency by 25%.

• Managed budget oversight and financial controls across operational workstreams — conducting cost analysis, identifying overrun risks, and implementing corrective measures that reduced project cost overruns by 15%.

Business Operations Manager at Beyond Finance (2019-06 – 2020-04)

Built and led a 20+ person operations team from the ground up — hiring, training, managing, and conducting performance evaluations for staff while designing team structure, performance metrics, and escalation workflows in a high-growth fintech environment.

• Achieved a 38% reduction in client escalations through systematic process redesign and quality control implementation — directly improving customer service quality and satisfaction scores across the organization.
• Established the department's operational policies, performance standards, and compliance guidelines — creating the foundational governance structure for a team and function that had not previously existed.

Administrative Operations Manager at NYC Office of the Comptroller (2015-01 – 2019-12)

Supported senior leadership with operational reporting, process management, and cross-departmental coordination in one of New York City's most accountability-driven government institutions.

• Developed operational policies, process documentation, and performance reporting frameworks — building structure and clarity across multiple functional areas in a complex, regulated environment.
• Reviewed, analyzed, and updated institutional policies and operational procedures in alignment with government regulations and legislative guidelines — ensuring consistent adherence across all functional areas.

B.A. in Integrated Marketing Communications – CUNY City College of New York (2007-05)

Advanced Project Management – New York University (NYU) (2019-06)