Courtney Adamik

Customer-focused professional with experience in customer service, reservations, data entry, phone and email support, cash handling, and team management. 60+ WPM typing speed with strong attention to detail, organization, multitasking, and communication skills. Experienced handling multiple customer requests while maintaining accurate records and a positive customer experience. Fast learner who adapts quickly to new systems and processes and is seeking a remote customer service, data entry, or administrative support position.

Customer Service Representative at SUNBELT RENTALS (2017-05 – 2018-01)

• Assisted customers by phone and email with reservations, questions, and service needs.
• Entered and maintained accurate customer reservation information.
• Created, organized, and filed current and past reservations for easy retrieval.
• Managed multiple customer requests while maintaining professional and friendly communication.
• Helped ensure customer information and reservation details were accurate and up to date.

Waitress / Manager at KICKIN ASH BBQ (2015-02 – 2017-03)

• Delivered friendly, attentive customer service in a fast-paced environment.
• Answered phones, handled customer questions, and assisted with daily operations.
• Operated cash registers and credit card processing systems.
• Counted and reconciled daily cash receipts at the end of each shift.
• Conducted staff meetings and communicated daily expectations and operational needs.
• Managed closing procedures and maintained an organized, clean workplace.

Manager at HOLDERS

• Managed daily operations while maintaining a strong focus on customer satisfaction.
• Answered phone calls and emails and responded to customer questions and concerns.
• Managed the business social media page and communicated with customers online.
• Conducted staff meetings and coordinated daily responsibilities.
• Processed cash and credit card transactions and completed daily opening procedures.
• Handled customer concerns professionally and worked to resolve service issues.

High School Diploma – Montgomery, TX (2017)