Courtney Carey

Solicit new accounts and maintain and strengthen relationships with existing accounts Responsible for prospecting, qualifying, selling, and closing Meet with clients and conduct a professional, thorough site inspection of the hotel with them exhibiting the key features and benefits of the hotel

Catering Sales Manager - Hyatt Place National Harbor - Oxon Hill, Maryland

(2024-10)

• Solicit new accounts and maintain and strengthen relationships with existing accounts
• Responsible for prospecting, qualifying, selling, and closing
• Meet with clients and conduct a professional, thorough site inspection of the hotel with them exhibiting the key features and benefits of the hotel
• Develop and conduct persuasive verbal sales presentations to prospective clients
• Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events
• Supervise and attend the overall set up and implementation of events and meetings
• Take full ownership of all functions such as processing payment
• Provide prompt guest service and timely follow up with prospective clients
• Participate as a team player with other key leaders and demonstrate hospitable behavior as a role model for all other team members
• Develop full working knowledge of the operations of the Conference Center, including Food and Beverage Department, Guest Services, and Housekeeping

Sales Coordinator - Hilton - Arlington, Virginia

(2023-11 - 2024-10)

• Connecting with clients regarding their upcoming event
• Creating proposals and contracts for clients
• Completing turnovers for sales managers
• Assisting the sales and events team with supply ordering
• Running reports for the Business Travel Team
• Creating diagrams for clients
• Give site tours with clients
• Answering phones, assisting all customers

Management Trainee/ Assistant Branch Manager - Enterprise - Charlottesville, Virginia

(2022-10 - 2023-11)

• Sales-commission sales or sales with set goals and/or bonus potential
• Customer service in a sales industry (i.e. retail restaurant, hospitality, call center)
• Mentor incoming Management Trainees
• Read and understand expense report
• Communicate clearly and be understanding to customers and employees
• Delegate roles effectively
• Problem Solving

Bartender/ Banquette Captain - The Wool Factory - Charlottesville, Virginia

(2022-03 - 2022-10)

Completes operational requirements such as batching and switching out kegs. Handles any customer issue as much as possible before going to a higher up. When working events, making sure all staff knows all tasks that need to be completed, meeting the point of contact and problem solving through the night.

• Work in both Selvedge Brewing Taproom and Private Events
• Welcoming guests and helping with beverage choices
• Maintaining a clean work environment
• Explain beer and signature cocktails to guest
• Conducts events of 50 guests or less

Social Media Manager & Client Services (Internship) - Exclusively Entertainment - Chevy Chase, Maryland

(2020-05 - 2020-08)

Managed web and social media development. Created marketing emails for targeted distribution. Assisted with the production of a range of online series and podcasts. Prepared marketing material for future podcast episodes.

Created timelines for podcasts and held members accountable to deadlines. Arranged business meetings with prospective clients. Developed growth strategies focused on financial gain and customer satisfaction.

Conducted research to identify new markets, customer needs, prospect clients and develop client portfolios. Networked with key stakeholders to establish a high-profile presence.

• Contributed to revenue growth by strengthening marketing, contacts, leads, and knowledge database
• Boosted and sustained business development and customer satisfaction through effective management of customer service activities
• Provided exclusive customer service by suggesting procedures that ensured contact management
• Renamed social media pages and triggered interaction by 40-50%
• Increased traffic generation by creating a podcast

Store Manager - The Italian Place - Alexandria, Virginia

(2019-05 - 2020-03)

Completed store operational requirements by scheduling and assigning employees. Maintained store staff by recruiting, selecting, orienting, and training employees. Prepared annual budgets, scheduled expenditures, analyzed variances and initiated corrective actions.

Protected employees and customers by providing a safe and clean store environment. Sustained inventory by implementing purchasing plans and corresponding with vendors. Managed stock levels and formulated key decisions about stock control.

Assessed sales figures and forecasted future sales. Responded to customer complaints and comments. Initiated changes to improve the business. Logged and resolved technical issues. Generated and provided succinct reports to senior management.

• Organized the wine room and kept track of wine inventory and vendor schedule in point of sale system and google drive database
• Improved productivity by onboarding new employees, including training, mentoring, and new hire documentation

Bachelor of Science - Tourism & Event Management - George Mason University (2020-08)