Courtney Dortch

Results-driven management professional with over six years of leadership experience in restaurant, retail, and wireless sales environments. Proven ability to increase sales, improve operational efficiency, strengthen team morale, and reduce employee turnover through strategic leadership and effective communication. Holds a Master's degree in Industrial and Organizational Psychology with specialized knowledge in aligning organizational goals with employee engagement to drive profitability and long-term success.

Recognized for building high-performing teams, improving customer experiences, and creating positive workplace cultures.

Assistant General Manager - Chemistry Chicago - Chicago, IL

(2025-01 - 2026-12)

• Managed daily restaurant operations while leading front-of-house teams to deliver exceptional guest experiences.
• Increased sales by motivating staff through performance coaching and accountability.
• Improved employee morale by fostering a positive, team-oriented workplace culture.
• Reduced turnover by strengthening communication between leadership and staff.
• Assisted with hiring, onboarding, scheduling, labor management, and operational execution.
• Maintained high standards for service quality, cleanliness, and operational efficiency.
• Collaborated with ownership to improve business performance and profitability.

Store Manager - T-Mobile - Atlanta, GA

(2020-01 - 2024-12)

• Led retail sales operations, consistently driving revenue growth and exceeding performance goals.
• Coached and developed sales representatives to improve productivity and customer satisfaction.
• Increased customer retention through relationship-building and solution-based selling.
• Managed recruiting, onboarding, scheduling, performance evaluations, and daily operations.
• Analyzed sales metrics to develop strategies that increased store performance.
• Created a culture of accountability, recognition, and continuous improvement.

Store Manager - Barneys Warehouse - Chicago, IL

(2018-01 - 2019-12)

• Supervised daily retail operations and ensured exceptional customer service.
• Managed inventory, merchandising, staffing, and operational compliance.
• Trained and mentored employees to improve performance and customer engagement.
• Assisted in achieving sales goals while maintaining efficient store operations.
• Supported loss prevention initiatives and inventory accuracy.

Master of Science - Industrial and Organizational Psychology - Grand Canyon University (2019)

Bachelor of Arts - Speech - Georgia State University (2015)