Courtney Gray

Dynamic Registered Nurse with over 10 years of diverse healthcare experience, including leadership at Good Samaritan Home Health. Proven expertise in ICD-10 coding and case management, complemented by strong clinical judgment and compassionate patient care. Successfully enhanced patient outcomes through tailored care plans and effective interdisciplinary collaboration.

Registered Nurse Quality Control and Billing Lead at Steamboat Springs Plastic Surgery and Skin Clinic (2022-10 – Present)

• Administered patient care and monitored vital signs in pre-operative and post-operative settings.
• Assisted in surgical procedures by preparing instruments and ensuring sterile environments.
• Educated patients on post-operative care, medication management, and skin health practices.
• Facilitated collaboration among multidisciplinary teams to design tailored patient care plans.
• Preformed pre-authorization with patients insurance plans to ensure proper and timely payment.
• Input proper ICD-10 codes for billing insurance companies and preparing quotes.
• Worked with healthcare professionals and insurance to quickly resolve denials, apply proper coding and assemble relevant information requirements in the appeals process.
• Ensure the proper and timely resolution of all claims working within the boundaries of each insurance company.

Addiction Treatment Volunteer at CAYA Woman's Treatment Program (2020-04 – 2022-11)

• Assisted in organizing community workshops to promote wellness and recovery.
• Provided empathetic support to clients during group sessions, fostering a safe environment.
• Coordinated resource distribution for participants, enhancing program accessibility.
• Developed educational materials on coping strategies for clients, improving engagement.

Business Owner at Merry Maids Franchise (2018-08 – 2020-03)

• Managed daily operations, ensuring adherence to cleaning standards and customer satisfaction.
• Trained staff on cleaning techniques and safety protocols, improving team efficiency.
• Developed and implemented scheduling systems to optimize service delivery.
• Monitored inventory levels and ordered supplies to maintain operational efficiency.
• Performed all interviews for new employees, as well as hiring, onboarding and developing training programs within state and federal guidelines.
• Created all schedules for employees and clients.

Registered Nurse Case Manager at Good Samaritan Home Health (2015-05 – 2018-07)

• Coordinated patient care plans with interdisciplinary teams to ensure comprehensive service delivery.
• Monitored patient progress and adjusted care strategies based on clinical assessments and feedback.
• Educated patients and families on health management, promoting adherence to treatment regimens.
• Implemented quality improvement initiatives to enhance patient outcomes and service efficiency.
• Conducted thorough assessments to identify patient needs and develop effective care interventions.
• Managed caseloads effectively, prioritizing urgent cases while maintaining overall service standards.
• Acted as a liaison between healthcare providers and patients, facilitating communication and support services.
• Mentored junior staff in case management practices, fostering professional development and best practices.
• Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
• Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
• Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
• Participated in on-call rotations to deliver after-hours care.
• Conducted comprehensive assessments of patients' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
• Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
• Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry best practices.

Registered Nurse at Good Samaritan Hospital Medical Center (2014-05 – 2015-05)

• Administered medications and monitored patient responses to treatment plans.
• Collaborated with interdisciplinary teams to develop comprehensive care plans.
• Educated patients and families on health management and disease prevention strategies.
• Conducted assessments to identify patient needs and tailored interventions accordingly.
• Implemented evidence-based practices to enhance patient care quality and safety.
• Coordinated discharge planning to ensure continuity of care post-hospitalization.
• Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.

Bachelor of Science in Nursing – University of Nebraska Medical Center (2014-05)

Pre Nursing – East Central Community College