Registered Nurse Quality Control and Billing Lead at Steamboat Springs Plastic Surgery and Skin Clinic (2022-10 – Present)
- Administered patient care and monitored vital signs in pre-operative and post-operative settings.
- Assisted in surgical procedures by preparing instruments and ensuring sterile environments.
- Educated patients on post-operative care, medication management, and skin health practices.
- Facilitated collaboration among multidisciplinary teams to design tailored patient care plans.
- Preformed pre-authorization with patients insurance plans to ensure proper and timely payment.
- Input proper ICD-10 codes for billing insurance companies and preparing quotes.
- Worked with healthcare professionals and insurance to quickly resolve denials, apply proper coding and assemble relevant information requirements in the appeals process.
- Ensure the proper and timely resolution of all claims working within the boundaries of each insurance company.
Addiction Treatment Volunteer at CAYA Woman's Treatment Program (2020-04 – 2022-11)
- Assisted in organizing community workshops to promote wellness and recovery.
- Provided empathetic support to clients during group sessions, fostering a safe environment.
- Coordinated resource distribution for participants, enhancing program accessibility.
- Developed educational materials on coping strategies for clients, improving engagement.
Business Owner at Merry Maids Franchise (2018-08 – 2020-03)
- Managed daily operations, ensuring adherence to cleaning standards and customer satisfaction.
- Trained staff on cleaning techniques and safety protocols, improving team efficiency.
- Developed and implemented scheduling systems to optimize service delivery.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Performed all interviews for new employees, as well as hiring, onboarding and developing training programs within state and federal guidelines.
- Created all schedules for employees and clients.
Registered Nurse Case Manager at Good Samaritan Home Health (2015-05 – 2018-07)
- Coordinated patient care plans with interdisciplinary teams to ensure comprehensive service delivery.
- Monitored patient progress and adjusted care strategies based on clinical assessments and feedback.
- Educated patients and families on health management, promoting adherence to treatment regimens.
- Implemented quality improvement initiatives to enhance patient outcomes and service efficiency.
- Conducted thorough assessments to identify patient needs and develop effective care interventions.
- Managed caseloads effectively, prioritizing urgent cases while maintaining overall service standards.
- Acted as a liaison between healthcare providers and patients, facilitating communication and support services.
- Mentored junior staff in case management practices, fostering professional development and best practices.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Participated in on-call rotations to deliver after-hours care.
- Conducted comprehensive assessments of patients' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry best practices.
Registered Nurse at Good Samaritan Hospital Medical Center (2014-05 – 2015-05)
- Administered medications and monitored patient responses to treatment plans.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Educated patients and families on health management and disease prevention strategies.
- Conducted assessments to identify patient needs and tailored interventions accordingly.
- Implemented evidence-based practices to enhance patient care quality and safety.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
