Office Manager at Coldwell Banker Blueberry Realty (2015-08 – Present)
- Coordinated daily office operations, streamlining scheduling, meeting coordination, and correspondence to enhance workflow
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Handled correspondence and inquiries to facilitate smooth administrative operations.
- Maintained confidential employee records in compliance with privacy regulations
- Assisted in managing financial records, including invoices and expense reports.
- Prepared detailed reports on office expenses, budget variances, and operational performance
- Introduced new project management software, enhancing team collaboration and productivity
- Trained new staff on office procedures and best practices, fostering a knowledgeable team in real estate operations
- Facilitated communication between clients and agents, ensuring clarity and efficiency in property listing processes
- Developed and implemented efficient filing systems, improving document organization and retrieval
Office Manager at Western Finance (2012-11 – 2015-02)
- Managed daily office operations and maintained office supplies inventory.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Led team meetings to evaluate performance and set improvement goals, fostering a collaborative environment to address challenges
- Managed and trained loan officers and staff, enhancing customer service quality through effective coaching and support
- Engaged with customers to negotiate resolutions for account settlements, strengthening relationships and improving satisfaction.
- Conducted research to track down and connect with customers requiring account collections.
- Implemented process improvements that streamlined branch operations
- Reviewed loan applications for accuracy and compliance with company and regulatory standards
- Analyzed credit reports, income documentation, and financial statements to assess loan eligibility
