Customer Support Representative - eBay - Remote
(2025-03 - 2026-03)
- Provided customer support to buyers and sellers through high-volume inbound phone and email channels.
- Resolved order disputes, returns, account access issues, and platform navigation questions.
- Documented customer interactions and case resolutions in internal ticketing systems.
- Maintained professional and empathetic communication to ensure high customer satisfaction.
Remote Client Servicing Specialist - Truist Bank - Arlington, TX
(2022-06 - 2025-03)
- Served as the primary contact for client inquiries through phone and chat support channels.
- Resolved account issues, payment concerns, and digital banking troubleshooting requests.
- Educated clients on banking products, services, and digital tools to improve their experience.
- Escalated complex issues and collaborated with internal teams to ensure timely resolution.
Benefit Verification Specialist - TalentBridge
(2021-11 - 2022-02)
- Verified patient insurance benefits to ensure accurate coverage information for providers and patients.
- Managed high-volume inbound and outbound calls with insurance companies and healthcare offices.
- Updated and maintained benefit information in electronic health record (EHR) systems.
- Assisted patients in understanding copayments, deductibles, and coverage details.
Lead Technician - Prescription Health Resources
(2014-10 - 2021-10)
- Supervised a team of technicians responsible for pharmacy equipment maintenance and repairs.
- Performed diagnostics, calibration, and preventative maintenance to ensure operational reliability.
- Maintained compliance with safety and regulatory standards through routine audits.
- Managed inventory and coordinated with vendors for equipment procurement and servicing.
