Courtni Butler

Compassionate, certified, and detail-oriented healthcare professional with over a decade of experience across clinical patient care, phlebotomy, dietary support, and high-volume administration. Combines formal clinical training including hands-on blood draw and specimen processing externship experience with a strong background in maintaining strict HIPAA compliance, EHR/EMR documentation, and resolving sensitive patient concerns. Proven ability to thrive in fast-paced medical environments, collaborate with multidisciplinary teams, and deliver exceptional patient-centered care.

Dietary Aide at Norton Hospital (2023-02 – 2025-02)

• Collaborated closely with nursing staff and clinical dietitians to prepare, portion, and deliver meals tailored to medical requirements and dietary restrictions.
• Maintained a sterile, safe environment in strict adherence to infection control, Joint Commission, and hospital-specific health standards.
• Engaged in daily bedside interactions with patients and families, providing empathetic communication and resolving food service concerns promptly.
• Documented patient dietary intake and preferences accurately in health systems to ensure seamless shift handoffs and interdisciplinary care.

Customer Service Representative at Comcast (2020-06 – 2023-02)

• Managed 50–60 high-volume inbound inquiries daily, leveraging active listening and de-escalation to handle high-stress situations.
• Maintained an 89% satisfaction rating by delivering clear, empathetic communication regarding complex account structures and billing resolutions.
• Upheld strict information privacy regulations and documented detailed interaction histories in enterprise CRM systems.
• Executed specialized administrative tasks, including data auditing, financial documentation, and account reconciliations.

Residential Service Assistant at ResCare (2013-07 – 2019-04)

• Oversaw daily operations of therapeutic and residential areas, ensuring a safe, organized, and compliant care environment.
• Handled confidential phone inquiries regarding facility programs, addressing family and patient concerns with empathy and discretion.
• Structured and managed daily schedules and morale-building activities, prioritizing physical safety and behavioral support.
• Partnered with multidisciplinary care teams to track resident progress and enforce strict adherence to care standards.

Customer Service Specialist at Intuitive Solutions (2008-12 – 2019-04)

• Handled 60–80+ diverse inquiries daily via phone, chat, and email, consistently maintaining a 95% satisfaction score.
• Streamlined first-contact resolution for intricate billing and administrative issues, minimizing escalations and wait times.
• Maintained rigorous documentation protocols, tracking open support tickets through to timely and accurate resolution.

Phlebotomy Certification Program in Phlebotomy – Kentucky School of Phlebotomy

Clinical Externship in Phlebotomy – LabCorp

High School Diploma – Penn Foster