Cozette Calvin

Provided exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales Maintained cleanliness of dining area and ensured tables were properly set up with utensils, condiments, and menus

Server/Waiter - Olive Garden - Lubbock, TX

(2024-08 - 2025-04)

• Provided exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience
• Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
• Maintained cleanliness of dining area and ensured tables were properly set up with utensils, condiments, and menus
• Efficiently handled cash transactions and accurately processed payments using the point-of-sale (POS) system
• Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining quality standards
• Addressed customer inquiries and concerns in a professional manner, resolving issues to their satisfaction
• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
• Worked collaboratively with team members to provide efficient service during peak hours
• achieving high customer satisfaction ratings

Banquet Houseman/Server - EVEN Hotel & Tinley Park Convention Center - Tinley Park, IL

(2023-11 - 2024-08)

• Assisted with setting up and tearing down equipment for events and meetings, ensuring all items were properly stored afterwards
• Maintained inventory of supplies and equipment, promptly restocking when necessary to avoid any disruptions in service
• Assisted in the setup of conference rooms by arranging furniture, audiovisual equipment, and other necessary materials
• Ensured banquet and event areas regularly for cleanliness and functionality; reported any maintenance issues or safety hazards immediately
• Assisted with breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Demonstrated exceptional multitasking skills during peak hours, accurately managing 8 or more tables
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
• Managed inventory levels of supplies such as napkins, utensils, condiments, etc, ensuring availability during peak hours
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service

PT Sales Associate - DTLR, Inc - Calumet City, IL

(2022-05 - 2022-10)

• Provided exceptional customer service, ensuring a positive shopping experience and building strong customer relationships
• Demonstrated product knowledge and effectively communicated features and benefits to customers, resulting in increased sales
• Collaborated with team members to achieve store goals and objectives, contributing to a cohesive and productive work environment
• Participated in regular training sessions to stay updated on new products, promotions, and company policies
• Maintained an organized inventory system by conducting regular stock checks and restocking merchandise as needed
• Developed strong relationships with clients through consistent communication leading to repeat business

High school diploma - Thornton Fractional No High School (2019-08)