Craig Gibson

Experienced CDL-A Driver with strong skills in safe driving practices, accident prevention, and customer service. Proven ability to ensure vehicle safety and compliance with regulations. Eager to leverage expertise in logistics and delivery to contribute to a new team as a CDL-A Driver.

CDL-A Driver at Sysco Virginia (2017-11 – Present)

• Checked vehicles to ensure that mechanical, safety, and emergency equipment was in good working order.
• Communicated professionally with customers upon arrival at delivery site.
• Successfully completed hazardous material training certification course as required by DOT regulations.
• Ensured proper loading and unloading procedures were followed at each stop along route.
• Developed excellent customer service skills while delivering products directly to customers' locations.
• Collaborated with other drivers, dispatchers, and managers to ensure successful completion of assigned tasks.
• Received special training in order to drive double and triple trailers safely when needed.
• Completed post-trip inspection of vehicle after each shift according to company guidelines.
• Demonstrated ability to safely operate heavy equipment and transport goods in a timely manner.
• Followed detailed instructions from supervisors regarding pick-up and delivery schedules and routes.
• Operated forklifts, pallet jacks, dollies, hand trucks, and other equipment as needed.
• Performed daily pre-trip inspections of truck and trailer, ensuring safe operation of vehicle on the road.
• Reported any mechanical or operational problems encountered on the job immediately.
• Verified accuracy of delivered items against manifest prior to signing off paperwork.
• Adhered to all applicable laws and company policies for operating commercial vehicles.
• Followed road safety regulations and traffic laws to prevent accidents and vehicle damage.

Assistant Store Manager at Lowe's (2007-10 – 2017-10)

• Resolved customer complaints efficiently while maintaining excellent customer service.
• Assisted customers with product selection, pricing, payment options and returns and exchanges.
• Managed all customer inquiries and complaints in a professional and timely manner.
• Built employee knowledge with training and mentoring.
• Maintained organized store environment for customer and employee health and safety.
• Coached employees on customer service and selling techniques.
• Assisted in recruiting process, hiring and retaining top talent.
• Performed regular audits of merchandise displays and stock levels.
• Directed employee tasks and time management, improving customer experiences.
• Demonstrated ability to manage and motivate staff to achieve sales targets.
• Held employees accountable and corrected issues to achieve high standards.
• Ensured compliance with all store policies and procedures.

High School Diploma – Monticello High School (2005-06)