Craig Marshall

Business Operations Specialist at ezCater, Inc (2024-05 – 2026-06)

Developed and executed 50+ strategic projects focused on process automation and lifecycle improvements, increasing organizational efficiency and reducing manual error in high-volume environments.
Built a centralized database for 400+ clients, streamlining leadership access to reviews and meeting history; developed an AI agent that surfaces key client insights to support top-to-top meeting prep.
Led comprehensive audits and system assessments to improve data integrity and reporting transparency, providing leadership with actionable insights for risk management and decision-making.
Orchestrated the rollout of new operational methodologies, training cross-functional teams to ensure seamless adoption of improved documentation and reporting standards.

Account Specialist at ezCater, Inc (2021-11 – 2024-04)

Managed leading enterprise brands on ezCater; resolved complex escalations and ownership changes with Partner Success Managers; provided daily reporting and analysis.
Led the team in ticket resolution volume throughout tenure; identified key process improvements that resulted in a promotion to Business Operations Specialist role.
Trained and mentored 30+ new hires, developed training materials and led remote instruction seminars.

Customer Service Specialist at ezCater, Inc (2019-02 – 2021-11)

Delivered high-volume support; exceeded QA benchmarks for accuracy, efficiency, and response time.
Promoted to Escalation and QA Specialist to resolve complex issues and audit team performance.
Assigned as frontline coach to train and mentor new agents on internal systems and communication processes.

Franchisee at TITLE Boxing Club (2017-03 – 2020-11)

Senior Event Specialist at Ace Ticket Worldwide (2008-04 – 2016-12)

Senior Account Executive at ideaLaunch.com (2006-08 – 2008-01)

Administrative Assistant at Abrams Artists Agency (2005-02 – 2006-03)

Actor/Singer at Numerous regional theaters (1991 – 2001)

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