Criscnyc

Detail-oriented and bilingual (English/Spanish) administrative professional with 8+ years of experience in office operations, customer service, and logistics. Proven track record supporting fast-paced environments at a top talent agency, a national shipping carrier, and a university. Strong communicator with demonstrated ability to manage mail operations, coordinate events, maintain records, and deliver exceptional client experiences.

Mailroom Clerk - Creative Artists Agency (CAA)

(2022-04)

• Manage all internal and external mail and messenger operations, including sorting, tracking, metering, delivering, and processing high-volume daily correspondence.
• Set up and break down conference rooms and event spaces, including audio/visual equipment, for executive meetings and company-wide events.
• Operate mailing, copy, binding, and fax equipment to support daily office needs.
• Prepare outgoing overnight express shipments using FedEx.com, ensuring accurate routing and timely delivery.
• Conduct regular inventory audits of stockrooms, cleaning supplies, and basement storage areas.
• Maintain copy room stock levels and manage monthly invoices to support budget tracking.
• Execute special projects and additional tasks assigned by office management.

Office Clerk - FedEx

(2020-06 - 2022-04)

• Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
• Monitored and restocked office supplies, placing purchase orders to maintain adequate inventory levels.
• Communicated with customers regarding delivery issues, updated account information, and resolved service concerns.
• Prepared and processed packages for shipment, pickup, and courier services to ensure prompt delivery.
• Verified documentation for accuracy and compliance on updated company systems.
• Greeted visitors and customers professionally, providing knowledgeable and courteous assistance in person, by phone, and via email.

Office Assistant (Federal Work Study) - CUNY York College

(2019-05 - 2020-05)

• Scheduled office meetings and client appointments to support departmental operations.
• Answered and directed telephone calls, fielding inquiries from clients, vendors, and campus visitors.
• Greeted and assisted all incoming visitors professionally, gathering nature of visit and directing them appropriately.
• Managed office inventory by restocking supplies and placing purchase orders to maintain stock levels.
• Collected and distributed messages to team members and managers to support open communication.
• Sorted, received, and distributed mail and correspondence between departments and personnel.

Customer Service Associate & Inventory - Walgreens

(2017-08 - 2019-01)

• Stocked and organized sales floor by tagging products, preparing pallets, and categorizing merchandise in designated areas.
• Loaded and unloaded delivery trucks, maintaining store inventory accuracy in a fast-paced retail environment.
• Assisted customers with locating items, carrying packages, and securing purchases, boosting satisfaction and retention.
• Conducted regular shelf audits to remove outdated or overripe items and prevent health risks.

Bachelor of Business Administration - BBA - CUNY York College (2021)