Criska Charles

Dedicated and customer-focused professional with experience in customer service, front desk operations, security, and Applied Behavior Analysis (ABA) therapy. Strong background in communication, problem-solving, and working in fast-paced environments. Known for building positive relationships with clients, patients, residents, and team members while maintaining professionalism and delivering excellent service.

Registered Behavior Technician (ABA Therapist) - My Favorite Therapist

(2024-02)

• Implement individualized behavior intervention plans under the supervision of a BCBA.
• Observe, analyze, and document client behaviors and progress.
• Teach communication, social, academic, and daily living skills.
• Encourage positive behavior through evidence-based ABA techniques.
• Collaborate with families and supervisors to support client development.

Front Desk Officer / Security - Long Lake Estates Community - Boca Raton, FL

(2019-08 - 2022)

• Process resident and guest vehicle access for a gated community.
• Answer incoming phone calls and provide professional customer service.
• Maintain accurate visitor records using computer systems.
• Communicate effectively with residents, guests, and management.
• Ensure safety and security procedures are followed.

Front Desk Officer - JFK Hospital (G4S Security) - Atlantis, FL

(2018-06 - 2019)

• Greet patients, visitors, and staff in a professional manner.
• Assist visitors with directions and information.
• Answer phones and maintain front desk operations.
• Support a safe and welcoming hospital environment.

Cashier - Burlington Stores - Boca Raton, FL

(2017-09 - 2019)

• Provided friendly and efficient customer service.
• Processed cash, credit, and debit transactions accurately.
• Assisted customers with purchases, returns, and questions.
• Helped maintain an organized and clean sales floor.

Crew Trainer - McDonald's - Boca Raton, FL

(2016-05 - 2018)

• Trained new employees on customer service and company procedures.
• Delivered excellent customer service in a fast-paced environment.
• Promoted menu items and upsold products.
• Maintained cleanliness and food safety standards.
• Worked collaboratively with team members to meet operational goals.

Associate of Arts - A.A. - Palm Beach State College

High School Diploma - Deerfield Beach High School (2016)