Criska Charles
Registered Behavior Technician (ABA Therapist)
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About
Dedicated and customer-focused professional with experience in customer service, front desk operations, security, and Applied Behavior Analysis (ABA) therapy. Strong background in communication, problem-solving, and working in fast-paced environments. Known for building positive relationships with clients, patients, residents, and team members while maintaining professionalism and delivering excellent service.
Experience
Registered Behavior Technician (ABA Therapist) - My Favorite Therapist
(2024-02)
- Implement individualized behavior intervention plans under the supervision of a BCBA.
- Observe, analyze, and document client behaviors and progress.
- Teach communication, social, academic, and daily living skills.
- Encourage positive behavior through evidence-based ABA techniques.
- Collaborate with families and supervisors to support client development.
Front Desk Officer / Security - Long Lake Estates Community - Boca Raton, FL
(2019-08 - 2022)
- Process resident and guest vehicle access for a gated community.
- Answer incoming phone calls and provide professional customer service.
- Maintain accurate visitor records using computer systems.
- Communicate effectively with residents, guests, and management.
- Ensure safety and security procedures are followed.
Front Desk Officer - JFK Hospital (G4S Security) - Atlantis, FL
(2018-06 - 2019)
- Greet patients, visitors, and staff in a professional manner.
- Assist visitors with directions and information.
- Answer phones and maintain front desk operations.
- Support a safe and welcoming hospital environment.
Cashier - Burlington Stores - Boca Raton, FL
(2017-09 - 2019)
- Provided friendly and efficient customer service.
- Processed cash, credit, and debit transactions accurately.
- Assisted customers with purchases, returns, and questions.
- Helped maintain an organized and clean sales floor.
Crew Trainer - McDonald's - Boca Raton, FL
(2016-05 - 2018)
- Trained new employees on customer service and company procedures.
- Delivered excellent customer service in a fast-paced environment.
- Promoted menu items and upsold products.
- Maintained cleanliness and food safety standards.
- Worked collaboratively with team members to meet operational goals.
Education
Associate of Arts - A.A. - Palm Beach State College
High School Diploma - Deerfield Beach High School (2016)
