Specialty Supervisor at Whole Foods Market (2017-09 – 2019-04)
- Ensure new/ongoing store training programs are successfully delivered and completed
- Organize, track, report, and maintain accurate training records using current learning systems
- Work within training deadlines and goals
- Act as a role model for constant food safety, sanitation procedures, and occupational safety
- Coordinate with New Members and Team Leadership, regularly communicating status of projects
Part-Time Teller at Western Union (2018-11 – 2019-04)
- Process member transactions accurately and efficiently
- Maintained cash drawer accuracy
- Followed security, compliance, and operational procedures
Relationship Banker at Credit Union 1 (2021-04 – 2022-08)
- Serve as primary point of contact for members, building long-term and personalized relationships
- Open and keep knowledge on consumer accounts, business accounts, IRAs, certificates, and ensuring compliance with all regulatory and internal policies
- Resolve complex member issues and account discrepancies with accuracy and discretion
Senior Relationship Banker at Credit Union 1 (2022-08 – 2024-11)
- Act as a resource and mentor to oncoming relationship bankers, providing guidance on procedures, member interactions, and conflict resolution
- Assume leadership responsibilities in the absence of management
- Oversee operational functions including ATM and TCR Servicing, cash management, and transaction correction
Assistant Manager at Credit Union 1 (2024-11 – Present)
- Handle escalated and member interactions with sound judgement to achieve resolution
- Assist with monitoring branch performance and identifying opportunities improvement
- Develop, organize, and maintain a training curriculum for bankers covering product knowledge and policies
- Participate in community engagement events and outreach activities, representing the credit union and establishing a strong, local relationship
