Cristina Alonzo

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Consumer Lending Center Loan Officer (CLC) - USAA Federal Savings Bank - San Antonio, TX

(2023-06)

• Serve members by reviewing and evaluating their loan products for qualification and fulfillment of their loan closing process.
• Answer incoming calls from members to execute their loan transactions.
• Evaluate loan files to ensure the loan meets credit criteria and if necessary, communicate with appropriate parties.
• Ensure any risk associated is identified and met according to compliance policies and procedures.

Bank Subpoena/Garnishment Specialist Rotation - USAA Federal Savings Bank - San Antonio, TX

(2022-10 - 2023-03)

• Process and research requested bank subpoenas for Civil, Criminal and Grand jury requests.
• Prepare required documents associated with requests and ensure accurate filing of documents with regulatory authorities and courts.
• Monitor Status of pending requests to meet deadlines as requested by entities

Consumer Lending Processor 1 - USAA Federal Savings Bank - San Antonio, TX

(2012-09 - 2023-05)

• Evaluate loan files to ensure loan meets criteria and if necessary, communicates with appropriate parties to verify customer payoffs with member or banks.
• Obtain corrected purchase agreements and title applications with dealerships.
• Provide guidance on complex issues or discrepancies once identified.
• Verify documentation for funding in accordance too compliance, legal and regulatory guidelines.
• May resolve loan issues by completing a variety of tasks such as reviewing release of monetary funds and reconciliations.
• Handle incoming/outbound phone calls as well as escalated calls from member, dealerships and financial institutions.

New Member Solutions - USAA New Member Solutions - San Antonio, TX

(2007-02 - 2012-09)

Provided new member onboarding and servicing with a facilitation of product sales through various channels, phone and email. Deepened and retained members relationships through needs assessment and solution offerings from USAA products and services. Identified members life events to provide solutions to facilitate their financial security. Empathized with members and provided complex and integrated solutions to make it easy for members to acquire USAA products that best fit them.

No Degree - Psychology - Alamo Colleges San Antonio