Cristina Samila

Dedicated and results-driven Restaurant Manager with over six years of experience overseeing restaurant operations, staff management, customer service, financial administration, and event coordination. Skilled in employee scheduling, QuickBooks, cash management, and maintaining exceptional guest experiences. Strong leader with proven ability to resolve issues, manage daily operations, and support team success in fast-paced environments.

General Manager at Manera's Restaurant LLC (2018-10 – 2026-07)

• Manage daily restaurant operations to ensure efficient service and an exceptional guest experience.
• Create and maintain employee schedules to provide proper staffing coverage during peak hours, holidays, and special events.
• Supervise, train, and support staff while promoting teamwork and high service standards.
• Oversee daily cash handling, process payments, reconcile cash drawers, and maintain accurate financial records.
• Manage company finances using Intuit QuickBooks, including invoicing, payroll, expense tracking, and account reconciliation.
• Coordinate private events and off-site catering bookings from initial planning through successful execution.
• Handle customer concerns and complaints professionally, ensuring timely resolution and customer satisfaction.
• Answer incoming phone calls and emails, provide information, and assist with customer inquiries and reservations.
• Maintain compliance with company policies, food safety standards, and operational procedures.

Prerequisite Coursework – Ocean County College (2019-09 – 2020-05)

High School Diploma – Southern Regional High School (2016-09 – 2020-05)