Cristina Zuniga

As a customer support representative, I excel in but not limited to inbound calling, basic email communication. I have a bachelor's degree in Medical coding and Medical billing.

Customer Experience Customer Service Representative, customer interactions (including, but not limited to inbound calls, chats, emails, and in-person) in a timely manner while providing high quality service. High level of attention to detail and accuracy, Able to manage competing demands for time and resources and independently prioritizes work responsibilities, Basic knowledge of Accounting and Math, Customer service-oriented professional with medical billing, Excellent organizational, oral and written communication skills, healthcare industry, administrative, and management experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality.

Maintain and safeguard patient privacy and confidentiality

Ultimate Medical Academy: HIPAA Essentials for Healthcare Professionals Certificate.

CPR Certification, in GA and NYC 11/2022.

Microsoft Office Applications: MS Excel | MS Word | MS PowerPoint | MS Outlook.

Communication Platforms: MS Teams | Zoom.

Electronic Health Records (EHR): EPIC Cloud Based EHR.

Typing Speed: 45 WPM.

Medical Billing ▪ Accounts Receivable ▪ Collections ▪ CoPay ▪ Deductibles ▪ Co-Insurance ▪ EOBs

Revenue Cycle Management ▪ Posting Payments ▪ Government (Medicare & Medicaid) ▪ Third Party Payers

Electronic Health Records (EHR) ▪ Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) ▪ Workers Compensation ▪ Medical Office Procedures ▪ Scheduling

Insurance Verification ▪ Insurance Claim Processing ▪ CMS 1500 ▪ CMS 1450 (UB-04) ▪ Front Office Operations Medical Terminology ▪ Anatomy & Physiology ▪ HIPAA Compliance ▪ Medical Coding (ICD-10-CM, HCPCS, CPT)