Crystal Adams (Crystal Fleming)

Oversee staff work and ensure employees and physicians reach weekly or monthly quotas and other production commitments Works with other orthopedic departments, managers, and staff to ensure applicable departmental policies and procedures are up to date, including Joint Commission, Department of Health and Hygiene and Press Gainey are aligned with NYU LOC policies. Compile, maintain and meet all regulatory mandates.

Senior Medical Secretary at NYU Langone Health-Orthopedic Center (2023-09 – Present)

• Oversee staff work and ensure employees and physicians reach weekly or monthly quotas and other production commitments
• Works with other orthopedic departments, managers, and staff to ensure applicable departmental policies and procedures are up to date, including Joint Commission, Department of Health and Hygiene and Press Gainey are aligned with NYU LOC policies.
• Compile, maintain and meet all regulatory mandates.
• All duties included in previous medical secretary role

Medical Secretary at NYU Langone Health-Orthopedic Center (2012-05 – 2023-09)

• Authorize, schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Works with other orthopedic departments, managers, and staff to ensure applicable departmental policies and procedures are up to date, including Joint Commission, Department of Health and Hygiene and Press Gainey are aligned with NYU LOC policies.
• Complete insurance or other claim forms.
• Interview new recruits and assist management in team projects.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Maintain medical records, technical library, or correspondence files.
• Perform various clerical and/or administrative functions

Patient Care Coordinator at NYU Hospital for Joint Diseases (2001-07 – 2012-05)

• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
• Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
• Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.

Healthcare Consultant at Various Contracts (2020-10 – Present)

• Streamlined operations to reduce costs by significant amounts
• Assess business needs and targets for new growth
• Evaluate current business management and supervisory strategies and recommend ways to improve them
• Strategy Consulting
• Experience Consulting

High School Diploma – LEADERSHIP AND PUBLIC SERVICE HIGH SCHOOL (1997-06)

B.A. in Public Administration – CUNY-CITY COLLEGE OF NEW YORK (2013-02)

M.S. in Business, Management and Leadership – CUNY SCHOOL OF PROFESSIONAL STUDIES-THE GRADUATE CENTER (2018-01)