Insurance Agent - State Farm Insurance - Staten Island, NY
(2020-11 - 2025-06)
- Managed property and casualty insurance policies for clients, ensuring accurate coverage and compliance with NY & NJ insurance regulations.
- Advised clients on commercial insurance options, tailoring solutions to meet their business needs while adhering to regulatory requirements.
- Sold and serviced life insurance policies, ensuring compliance with state-specific regulations and providing tailored financial security solutions.
- Cultivated and maintained strong customer relationships, addressing inquiries, resolving issues, and ensuring high satisfaction levels in compliance with regulatory standards.
- Lead small and large group meetings to educate clients and staff on insurance products, industry updates, and regulatory changes.
Service Advisor - Bay Ridge Volvo, Volkswagen, Honda - Brooklyn, NY
(2016-01 - 2020-03)
- Provided exceptional customer service as a Service Advisor, ensuring manufacturer regulations during vehicle maintenance and repair processes.
- Collaborated with technicians and parts departments to streamline service processes in accordance with regulatory requirements.
- Implemented customer retention strategies, maintaining high compliance standards and client satisfaction ratings.
BDC Assistant Manager - BRAM Auto Group - Brooklyn, NY
(2012-03 - 2016-01)
- Assisted managing the Business Development Center (BDC) operations, coordinating sales leads and customer inquiries
- Trained BDC staff to ensure compliance with regulatory requirements and company policies.
- Developed strategies to increase lead conversion rates and improve customer engagement, maintaining regulatory compliance in all interactions.
- Utilized strong analytical skills to analyze sales data and trends, optimizing sales strategies while adhering to regulatory standards.
