Crystal Ejiofor

Healthcare administration and patient-care professional with 9 years of healthcare and human-services experience, including 5+ years of relevant professional experience in healthcare operations, behavioral health, patient care, and community-based services. Holds a Master of Health Administration with a focus in Healthcare Quality & Patient Safety and a Bachelor of Science in Microbiology. Experienced in interdisciplinary collaboration, staff supervision, regulatory compliance, service coordination, quality improvement, and behavioral support.

Registered Behavior

Technician (RBT) and Texas-Certified Community Health Worker (CHW).

Patient Care Assistant (PCA) / Medical-Behavioral Sitter at TEXAS CHILDREN'S HOSPITAL (2024-01 – Present)

• Coordinate patient care needs with nurses, physicians, social services, and interdisciplinary healthcare teams to support safe, patient-centered outcomes.
• Provide direct support and continuous observation for pediatric, adolescent, and young adult patients in acute-care and behavioral health settings.
• Support patients with autism and behavioral and mental health needs using effective communication, safety, and de-escalation techniques.
• Communicate with patients, families, healthcare professionals, and ancillary departments to promote continuity of care and timely resolution of patient needs.
• Assist with care transitions while maintaining hospital policies, patient safety standards, confidentiality, and scope-of-practice requirements.
• Monitor patient status, document observations, and communicate changes to appropriate clinical personnel.
• Perform assigned clinical support functions, including EKGs, bladder scans, feeding pump management, and patient monitoring.
• Work across multiple hospital departments, including Labor & Delivery, Med-Surg, Operating Room, ICU, Pediatrics, and adult-care units.

Chief Operations Administrator at GOLDEN HAVEN SERVICES INC. (2019 – Present)

• Coordinate daily operations for behavioral, residential, and community-based service programs supporting individuals with developmental and behavioral needs.
• Oversee staff coordination, scheduling, service delivery, documentation, and operational workflows to promote consistent and compliant program performance.
• Coordinate services and referrals with healthcare professionals, families, service providers, and other stakeholders to support continuity of care.
• Support individuals with disabilities and behavioral challenges through person-centered service coordination and individualized support.
• Collaborate with healthcare teams and community partners to ensure services are delivered in accordance with applicable organizational, healthcare, and regulatory requirements.
• Monitor service delivery, follow-up activities, documentation, and client outcomes to identify needs and support quality improvement.
• Conduct screenings and interviews and assist with care planning, referrals, and service coordination within applicable scope and program requirements.
• Coordinate activities and community-based services while promoting client engagement, independence, safety, and quality of life.
• Supervise, coach, and support staff while promoting accountability, professional development, teamwork, and quality service delivery.
• Support population management by coordinating deployment of staff and services according to client needs and program requirements.
• Maintain communication with families, caregivers, healthcare professionals, case-related stakeholders, and community resources to address service needs.
• Assist with operational compliance, incident documentation, quality assurance, and implementation of organizational policies and procedures.

Master of Health Administration (MHA) in Healthcare Quality & Patient Safety – Grand Canyon University

Bachelor of Science (B.S.) in Microbiology – Babcock University