Claims Assistant/Department of Insurance Coverage and Claims (Worker's Compensation) - VCU Health System Authority - Richmond, Virginia, United States
(2024-02 - 2025-11)
- Promoted employee Occupational Injury/Illness Reports to a Claim.
- Reviewed/scanned in legal and medical docs for proper medical labeling and attached appropriate to employee's claim in Origami.
- Assisted Employee Health with promoting Blood and body fluids Exposure (BBF) PEP forms to a claim.
- Updated employee contact information as needed in HR system.
- Reviewed and sorted incoming mail to appropriate Claims Examiner.
- Some customer service with vendors and other health entities.
- Notified the Virginia Workers Corporation Commission (VWCC) of new claims via electronically on policies to ensure compliance with OSHA and all local, state, and federal labor regulations.
- Edited, validated and transmitted First Report of Incident (FROI 00's) to the VWCC.
Office Manager - Cre8tive Realty via Robert Half International - South Chesterfield, Virginia, United States
(2023-07 - 2023-10)
- Oversee daily operations of the office.
- Answered incoming calls, updated property listings, posting of monthly 'agent spotlights' using ZOHO/Hub.
- Collected rent checks, made daily bank deposits, assisted with residential/commercial contracts and set up Zoom meetings.
- Property searches for buyers/sellers.
- Assisted with research and business development, managed and responded to all company emails, document tracing.
- Other duties as assigned.
Front Office Administrator - Safe Harbor Title Company via Robert Half International - Richmond, Virginia, United States
(2022-07 - 2022-12)
- Fed Ex Shipping, Records Management, Scanned and entered EMD (Earnest Money Deposit) checks into Closing Site System.
- Opened contract files for Settlement Agents.
- Property searches for buyers/sellers, ordered title using Old Republic and Chicago Title companies.
- Input 1099's and requires for sellers into Redtail CRM system.
- Data entry of buyer and seller contracts in Soft Pro System.
- Scanning and mailing out Deeds and Deeds of Trust, Owner's and Lender's policies and buyers.
Executive Assistant to the Senior Vice President/Mortgage Operations/Fulfillment - Citizens Bank - Glen Allen, Virginia, United States
(2013-03 - 2021-11)
- New hire onboarding to include ordering equipment, booking workstations, phones, work badges and system access for required role.
- Worked with HR dept. regarding new hire scheduling of interviews and well as help keep up the Dept. Hierarchy.
- Maintained dept. supplies and performed Administrative duties as assigned.
- Ability to work with limited supervision, independent problem-solving skills.
- Properly supported Executive(s) and/or team in driving exceptional customer service.
- Also assisted space planners to coordinate colleagues move plans/changes as part of building renovations.
- Created and managed Organizational Flow Chart using MS Visio.
- Records Management, Google Suites and Google Docs, Fed Ex labeling and Shipping.
- Managed travel and monthly expense reports for 7 operation managers using SAP/Concur to ensure smooth-running schedules.
- Scheduled meetings and conference rooms as well as Web-Ex calls and captured meeting notes when needed.
Marketing Ad Database Coordinator - Long and Foster Real Estate and Mortgage - Richmond, Virginia, United States
(2004-02 - 2013-03)
- Collected, sorted, updated and created sales information from various Realtors/Sales Agents to place residential housing ads for Long & Foster in the Sunday Richmond Times Dispatch Newspaper layout.
- Collaborated with contacts at the newspaper for editing purposes and accuracy of ads.
- Solid written and verbal communication skills.
- Routines and work processes streamline for effectiveness.
- Assisted the VP of Marketing with calendar appointments, travel, scheduling of interviews and other duties as assigned.
District Secretary to the Central Virginia - Muscular Dystrophy Association (MDA) - Richmond, Virginia, United States
(2000-02 - 2002-03)
- Recruited volunteers and secured free hotel stays for colleagues during the Jerry Lewis Labor Day Telethon live on WRIC TV8.
- Records management/data entry.
- All bookkeeping functions, check deposits and pick-ups for processing.
- Reconciled income and entered data in the MDA web-based accounting program and ran financial reports.
- Provided Administrative Support by answering phones, handling correspondence and general office duties.
- Assisted three Project Coordinators as needed.
- Updated databases/reporting and maintained inventory of supplies for Administrative Office and events.
- Non-Profit
