Advocate4Me Rep Sr at United Health Care (2021-09 – 2024-11)
Provide outstanding support on multiple dedicated teams
- Claims Processing
- OJT (On-the-Job) Coach for Tier 1 & Tier 2 training classes, perform call audits and individual and group coaching
- CARE Support Mentor
- Engage with members by resolving inquiries and issues regarding eligibility, benefits, claims, spending accounts and documentation.
- Educate members about plan benefits
- Provide member and provider outreach as needed to assist with troubleshooting and resolving issues
- Research complex issues
- Assist members in navigating the myuhc.com website
Client Success Associate at Medi-Connect (2020-07 – 2020-10)
- Cultivate and manage customer relationships.
- Maintain communicative relationship with clients.
- Problem solving clients specific needs.
- Facilitate revenue generating opportunities.
- Implement on-boarding of software services to clients from start to finish.
- Improve customer experience by handling customer complaints or concerns.
Client Success Manager at EVP Information Services (1999-01 – 2019-12)
- Managed company's largest nationwide corporate accounts as well as individual clients.
- Implement on-boarding of software services to clients from start to finish, coordinating installations, maintenance and upgrades tailored to clients specific needs.
- Provide daily trouble-shooting and technical support via calls and emails.
- Execute daily/weekly/monthly billing and financial reports.
- Facilitate meetings with client decision makers to insure software satisfaction, software recommendations, financial guidance and up-sell new software services and or equipment to increase customer investment
- HIIPA Compliant Certified
- Knowledge of SaaS (Software as a Service), IVR (Interactive Voice Response), VoIP (Voice over Internet Protocol), Sip Trunking, Asterisk PBX Platforms and MySQL
Logistics Position at Logistics Telecom, Radica Games (1998-01 – 1999-12)
- Order, process and oversee new product & mock-up's manufactured in China
- Coordinate/ship product to marketing and sales team for toy shows and meetings
