Residential Manager at TRANSITIONS for the Developmentally Disabled (2015-09 – Present)
Manage operations for 7 residential homes, 32 staff members, and 10 clients.
- Conduct 90-day planning meetings with guardians and DDD representatives.
- Create and distribute protocols, memos, and training materials for staff.
- Maintain medication administration records (MARs) and client medical documentation.
- Recruit, interview, hire, and train new employees.
- Perform weekly home visits to ensure quality care and compliance.
- Provide hands-on support in residential homes when needed.
- Develop a positive and successful work environment through coaching and leadership.
Vocational Director at TRANSITIONS for the Developmentally Disabled (2015-03 – 2015-09)
- Supervised staff and clients participating in community work programs.
- Conducted time studies and documented client work performance for state reporting.
- Prepared weekly progress reports for Support Coordinators.
- Collaborated on annual client goals and development plans.
- Worked directly with clients to support skill development and independence.
House Coordinator at TRANSITIONS for the Developmentally Disabled (2014-05 – 2015-03)
- Managed staff schedules, payroll timesheets, and client budgeting.
- Coordinated medication management and prescription refills.
- Ensured proper staffing coverage and handled employee concerns and incident calls.
- Trained staff on hospice care updates and residential procedures.
- Maintained communication with Residential Managers and office staff.
- Planned community activities and maintained a safe, supportive environment.
Caregiver / DCW at TRANSITIONS for the Developmentally Disabled (2014-03 – 2014-05)
- Provided daily care and support for elderly women with special needs.
- Assisted with medication reminders, housekeeping, and daily routines.
- Maintained required documentation and ensured client safety and comfort.
Youth Arts Education Manager at SALVATION ARMY KROC COMMUNITY CENTER (2013-09 – 2014-12)
- Managed scheduling for Arts & Education staff and classes.
- Coordinated youth camps, educational programs, and volunteer activities.
- Conducted interviews for new volunteers and employees.
- Maintained member and non-member data using CCMS systems.
- Assisted customers with program enrollment and inquiries.
- Resolved customer concerns professionally and efficiently.
- Oversaw classes including piano, guitar, and karate programs.
Building Maintenance at SALVATION ARMY KROC COMMUNITY CENTER (2013-02 – 2014-04)
- Entered and tracked utility billing data in Excel.
- Compared yearly utility expenses and maintained accurate records.
Kettle Driver at SALVATION ARMY KROC COMMUNITY CENTER (2012-11 – 2012-12)
- Transported kettle workers to assigned locations.
- Managed timecards, payroll check distribution, and volunteer coordination.
- Delivered and set up kettles and donation stations.
Food Service Worker at SALVATION ARMY KROC COMMUNITY CENTER (2012-05 – 2014-03)
- Opened and operated café and concession areas.
- Managed inventory, food stocking, and daily cash handling.
- Created café menus and tracked food service supplies.
Game Room Attendant at SALVATION ARMY KROC COMMUNITY CENTER (2013-01 – 2014-12)
- Supervised recreational activities for children and adults.
- Organized monthly tournaments and youth programs.
- Maintained cleanliness and safety of equipment and facilities.
- Prepared schedules and incident reports.
Kennel Assistant at Desert Rose Bulldogs (2007-09 – 2008-04)
- Assisted with daily kennel operations, feeding, grooming, and cleaning.
- Scheduled veterinary appointments and administered medications.
- Maintained client documentation and answered multi-line phones.
- Assisted with breeding program administration and boarding care.
ID Supervisor at Arizona State Fair (2005-08 – 2005-11)
- Processed employee and vendor ID clearances.
- Verified documentation and approvals for vendors and staff.
- Assisted with account reconciliations and sponsorship coordination.
Output Operator at Wells Fargo Bank (1997-05 – 2000-01)
- Processed financial transactions and bank documentation.
- Maintained reconciliation logs and handled corporate correspondence.
- Assisted with customer service and administrative support tasks.
