Crystal Marshall

Technically proficient Cloud and Broadcast Engineer with over 9 years of experience supporting mission-critical broadcast systems, cloud playout environments, and IP-based media networks for major global networks – CNN and Warner Bros. Discovery. Demonstrated expertise in cloud infrastructure management, networking, and automation systems, with hands-on experience across AWS services (S3, EC2), Linux/Windows servers, virtualization (vSphere, VM management), and IP networking protocols (TCP/IP, UDP, RTP, VLANs, multicast).

Adept at troubleshooting complex system integrations, optimizing media workflows, and implementing scalable, resilient solutions in hybrid cloud and on-prem environments. Recognized for strong analytical skills, cross-functional collaboration, and ensuring operational excellence in fast-paced, high-availability broadcast and IT settings.

Cloud Playout Engineer - WARNER BROTHERS DISCOVERY - Atlanta, GA

(2024)

Offer comprehensive support for multi-channel playout automation systems, ensuring reliable operation of media workflows and broadcast delivery environments. Configure, monitor, and maintain IP networks and Ethernet connectivity, demonstrating a strong understanding of TCP/IP, UDP, RTP, VLANs, and multicast protocols.

Utilize Network Management

Systems (NMS) for system monitoring, applying knowledge of SNMP MIBs, OIDs, and traps to identify and resolve network-related issues. Collaborate with internal departments and external vendors to ensure optimal configuration, integration, and support of hardware and software solutions within the cloud playout infrastructure.

• Executed rapid troubleshooting procedures to minimize downtime and maintain uninterrupted on-air transmission.
• Administered monitoring and control systems to ensure stable, reliable, high-quality playout operations.
• Configured and maintained signal routing control systems for accurate video, audio, and Video-over-IP signal routing.
• Supported and troubleshooted various server platforms – Windows and Linux workstation/server applications, operating systems, and related hardware components.
• Developed and applied SOPs, technical documentation, and system drawings to support consistent operational excellence.

Associate Bit Engineer - WARNER BROTHERS DISCOVERY - Atlanta, GA

(2021 - 2024)

Repaired, calibrated, and installed audio and video broadcast/IT equipment to ensure optimal performance and reliability across production environments. Maintained equipment within production facilities, including control rooms and studios, covering cameras, switchers, audio mixers, multi-viewers, intercom systems, monitors, graphics systems, servers, and playback units. Installed, configured, and maintained supporting infrastructure across terminal gear rooms, data centres, master control areas, and transmission sites.

Technically supported critical and on-air production systems to ensure seamless broadcast operations and minimize downtime.

• Provided maintenance and technical support for broadcast infrastructure components – A/V routers, data routers, RF and fiber transmission systems, tally systems, signal processing gear, and CATV systems.

Satellite Operations Trainee - TURNER BROADCASTING SYSTEMS - Atlanta, GA

(2018 - 2021)

Trained extensively on CNN satellite systems to coordinate, access, book, and troubleshoot global satellite, fiber (ASI & HDSDI), and IP-driven transmissions supporting CNN Newsgroups and Turner entities. Supported live broadcast operations and handled breaking news scenarios, ensuring rapid response and minimal transmission disruption. Monitored and maintained the integrity of live and recorded feeds, verifying signal quality and connectivity across multiple platforms.

Collaborated with technical teams to resolve transmission issues and optimize system performance in real time.

• Assisted in managing daily service requests from CNN affiliates by assigning satellite space, coordinating uplinks, and tuning IRDs to in-house and external signal carriers.
• Coordinated daily with established teleports, SNG (Satellite News Gathering) trucks, vendors, CNN bureaus, and portable flyaway systems to ensure seamless transmission operations.
• Gained hands-on experience in satellite technology, transmission systems, and the computer-based tools and applications used within CNN’s broadcast infrastructure.
• Participated in structured technical training and operational exercises to develop proficiency in global signal routing, troubleshooting, and coordination workflows.

Swat Master Control Operator - TURNER BROADCASTING SYSTEMS - Atlanta, GA

(2015 - 2018)

Operated and monitored multiple CNN network feeds (CNN, HLN, CNN International, and CNN en Español), ensuring seamless broadcast transmission and signal integrity. Troubleshot and recovered on-air signal faults, implementing preventive measures to minimize downtime and ensure broadcast reliability. Assisted supervisors in implementing new technologies, updating standard operating procedures (SOPs), and training other operators on workflow and system updates.

• Communicated with multiple control rooms in New York, Washington, D.C., and remote locations to coordinate live programming and resolve technical issues.
• Performed 100% quality control (QC) and ingest of media for playback servers, maintaining accurate content inventory and archiving media for future use.
• Recognized for managing network signal switching to uplink facilities and executing commercial insertions in alignment with traffic logs and broadcast schedules.
• Recorded and tracked operational discrepancies, commercial revisions, and technical adjustments to support accurate sales invoicing and ensure broadcast compliance.

Master of Fine Arts - Painting - Savannah College of Art and Design (2024)

Bachelor of Fine Arts - General Fine Arts - Maryland Institute College of Art (2008)

Bachelor of Fine Arts - Painting - Edna Manley College of Art (2005)