Accounts Payable Specialist at AAR CORP (2024-11 – Present)
- Manage incoming physical mail and digital invoice queues.
- Allocate invoices to the correct departments for processing.
- Process invoices accurately and efficiently in the Lawson application.
- Work with invoice management systems including Perspective and Infor.
- Maintain daily staffing metrics documents and organize related paperwork.
- Prepare and mail special request and critical checks for weekly payment release
- process taxed invoices
Technical Support Specialist at Baxter Healthcare Systems (Contract through Chipton-Ross Inc.) (2024-04 – 2024-11)
- Process repair and replacement requests using Oracle GSP, Boost, and Salesforce.
- Respond to daily email requests with strong attention to detail.
- Handle requests that require different workflows and process steps.
- Participate in weekly meetings to review updates and resolve ongoing issues.
- Support side projects as needed to assist team operations.
Customer Service Representative / Account Manager at LakeView Appliance Distributing (2021-04 – 2024-04)
- Enter customer orders received by email, fax, and SPS Commerce.
- Process orders using Microsoft Dynamics GP.
- Respond to customer questions by phone and email in a timely manner.
- Manage invoicing, billing, and filing while balancing multiple daily tasks.
- Coordinate with freight companies regarding shipment timing and costs.
- Created training documents to help new employees learn internal systems.
Customer Service Representative at Jacuzzi Bath Wraps (2020-12 – 2021-04)
- Entered customer orders received by email and processed them in NetSuite Oracle.
- Answered customer inquiries by phone and email.
- Supported production with order questions, ticket reprints, and dimension verification.
- Coordinated with freight carriers on shipment availability and delivery needs.
- Developed training materials for new employees.
Call Center Representative at Dovenmuehle Mortgage (2020-05 – 2020-12)
- Handled inbound calls from homeowners and third parties regarding loan questions.
- Responded to Outlook emails and internal communications daily.
- Accepted payments over the phone and assisted with account-related concerns.
- Managed difficult calls professionally and efficiently.
Call Center Representative at Paramount Staffing (2020-01 – 2020-05)
- Tracked and entered candidate information into the Avionte database.
- Managed inbound and outbound calls related to warehouse job opportunities.
- Scheduled recruiting appointments based on candidate location.
- Maintained accurate records with strong attention to detail.
Customer Service Representative at CVS Specialty (2017-01 – 2019-12)
- Enrolled individuals and created accounts using strong data entry skills.
- Used medical terminology knowledge to route calls to the correct departments.
- Entered and updated patient demographic information in multiple systems.
- Verified prior authorizations within required timeframes for clients with serious health conditions.
- Worked with Microsoft Word, Excel, and AS400-based systems.
