Crystal Sierra

Dynamic phlebotomist with extensive experience at United Medical Center, excelling in venipuncture and patient care. Proven ability to enhance patient experiences through compassionate communication while ensuring HIPAA compliance. Skilled in specimen handling and adept at building trust with diverse populations, contributing to streamlined processes and improved patient outcomes.

Phlebotomist at United Medical Center (2024-01 – Present)

• Performed venipuncture and capillary draws to collect blood samples efficiently.
• Ensured adherence to safety protocols and infection control measures during procedures.
• Maintained accurate patient records and specimen labeling to uphold compliance standards.
• Collaborated with healthcare team to optimize patient care and streamline phlebotomy processes.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Centrifuged blood samples as outlined in clinical protocols.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Correctional Officer at Geo (2017-01 – 2018-06)

• Monitored inmate behavior to ensure safety and security within facility.
• Conducted regular inspections of premises to identify risks or violations.
• Responded to incidents, utilizing de-escalation techniques to maintain order.
• Prepared detailed reports on inmate activities and incidents for review.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.

LVN – Southwest Texas Junior College (2024)

Associate of General Studies – Southwest Texas Junior College (2023)