Crystal Small

Experienced administrative and office operations professional with 10+ years of experience supporting daily business operations, coordinating schedules, managing confidential records, processing financial and insurance documentation, assisting clients and families, and providing high-level support to management and staff. Known for being organized, dependable, detail-oriented, resourceful, and able to manage multiple priorities in fast-paced environments. Strong background in Microsoft Office, data entry, customer service, document management, scheduling, invoicing, payment processing, staff coordination, and problem-solving.

Authorized to work in the US for any employer

Sr. Administrative Assistant / Office Manager at O'Halloran & Murphy Funeral Home (2014-12 – 2026-04)

• Delivered high-level administrative support to partners and staff
• Set up meetings and event coordination
• Managed multiple phone lines, first point of contact for clients
• Scheduling appointments while maintaining confidentiality
• Calling to schedule services and burials at cemeteries
• Handled payment processing, invoicing, insurance claims
• MR&C MH Department experience with filing death certificate/cremation orders
• Led hiring, training and mentorship for new staff
• Supervision of day-to-day office operations while overseeing inspections with Health department, Fire department & Kone elevator etc
• Maintained office supplies and equipment
• Managed digital and paper records, including scanning, data entry, and filing confidential information
• Coordinated chapel setup and visitation logistics; supported grieving families with empathy
• Communicated policies and resolved concerns with professionalism and tact

Nursing Assistant at Park Nicollet Methodist Hospital (2013-04 – 2014-05)

• Provided personal care for patients in critical care, hospice, and med-surg units
• Measured vitals, managed hygiene care, recorded intake/output
• Used EPIC for electronic charting
• Earned positive feedback for providing comfort and attentive care
• Supported feeding, toileting, mobility, and daily safety

Nursing Assistant at Wealshire of Bloomington (2011-02 – 2013-04)

• Cared for Alzheimer's and dementia patients
• Recorded ADLs, weights, and hospice support tasks
• Focused on safety, comfort, and dignity for each resident

Nursing Assistant Intern at Cerenity Nursing Home (2011-01 – 2011-01)

• Assisted with transporting patients, changing linens, and room upkeep
• Supported outpatient care as part of the clinical team

Manager at Milio's Sandwiches (2008-03 – 2010-06)

• Opening/closing of store
• Ordering supplies/inventory
• Taking orders
• Unloading truck of supplies
• Cashing out register
• Running reports
• Hiring/firing of staff
• Food preping
• Baking bread

Nursing assistant in College – MCTC