Crystal T. Allen

Healthcare operations leader with 21+ years of business experience and 19+ years of healthcare leadership at UCSF Health. Experienced in daily operations, organizational management, and profit and loss management with strengths in recruitment, supervision, staff development, training, workflow optimization, and process improvement.

Administrative Director - UCSF Health — Heart & Vascular Center Clinics - San Francisco, CA

(2019-04)

Cardiac Electrophysiology and Arrhythmia Service • Pulmonary Hypertension

• Oversees day-to-day clinic operations, directing patient care delivery to support quality care, patient safety, standardized workflows, and compliance.
• Allocates environmental, technical, and staffing resources to support efficient operations and high-quality patient care.
• Manages revenue cycle functions, including quality and compliance auditing, provider coding education, and recommendations for system and process improvements.
• Collaborates with billing and registration teams to improve service delivery and trains staff on policies, procedures, and operational workflows.
• Leads recruitment for replacement and investment positions and oversees staff across multiple cost centers.
• Partners with Labor Relations on bargaining-unit matters and local contract negotiations; facilitates resolution of HR, employee relations, safety, and risk-management issues.

Clinic Manager - UCSF Health — Heart & Vascular Center Clinic - San Francisco, CA

(2017-05 - 2019-04)

Managed day-to-day clinic operations, including planning, policy development, priority setting, staffing, and workflow.

• Oversaw clinic staffing and resolved payroll issues to maintain accuracy and operational continuity.
• Provided oversight of daily clinic organization and workflow to promote efficient patient care delivery.
• Managed provider requests for additional clinic time and space to accommodate patient-care needs and optimize access.

Patient Relations Lead Analyst - UCSF Health — Patient Relations - San Francisco, CA

(2014-10 - 2017-05)

Triaged and processed inquiries, complaints, and grievances, including complex quality-of-care concerns raised by patients and families.

• Provided functional, consultative, and strategic support regarding complaints and grievances across UCSF Medical Center locations.
• Oversaw analyst staffing, timesheets, and performance evaluations.
• Served as consultant and liaison among patients, physicians, managers, and directors to coordinate resolution using Medical Center systems, policies, and procedures.
• Adhered to evolving guidelines and regulations mandated by external regulatory agencies and applicable laws.

Practice Manager - UCSF Health — Department of Otolaryngology – Head and Neck Surgery - San Francisco, CA

(2013-01 - 2014-05)

Partnered with the Administrative Director to oversee all seven subdivisions and coordinate daily operations and business activities.

• Interviewed, hired, supervised, and provided ongoing staff education and development.
• Led quality-improvement initiatives focused on care quality, cost-efficiency, and patient experience.
• Developed and executed process-improvement plans to enhance efficiency, quality, and operational effectiveness.

Clinical Practice Coordinator / Practice Supervisor - UCSF Health — Division of Vascular Surgery - San Francisco, CA

(2005-08 - 2013-01)

Collaborated with the Division Chief to support efficiency initiatives in outpatient and inpatient surgical care and enhance patient outcomes.

• Assisted the Practice Nurse Manager in developing, monitoring, and maintaining systems supporting surgical patient care.
• Supported hiring and training of new staff to strengthen onboarding and team integration.
• Fostered collaborative relationships with colleagues and physicians through effective communication, professionalism, honesty, and respect.

Administrative Assistant III - UCSF Health — Department of Surgery - San Francisco, CA

(2005-02 - 2005-08)

Supported surgeons with daily clinic operations, including registration, demographic and clinical information management, scheduling, patient arrivals, and triage of phone and in-person inquiries.

• Demonstrated professionalism and strong customer service skills in a high-volume environment.
• Interacted effectively with others in high-stress settings with sensitivity, tact, and discretion.

Bachelor of Science - Business & Communication - Southern Methodist University (2003-05)