Cullen Bower

Highly motivated and results-driven professional with 10 years of experience enhancing operational efficiency and driving process improvements within the U.S.

Federal

Government. Proven expertise in streamlining workflows, reducing costs, and implementing data-driven solutions to achieve organizational goals. Identified bottlenecks and inefficiencies in processes resulted in 97.5% increase in productivity. Results-driven business process improvement and program management professional with expertise in streamlining US Government mission support. Proven track record of reducing business process completion times by 97.5%.

Active

Department of Defense Secret/Confidential Clearance.

Logistics IT Governance Support Specialist at Credence Management Solutions, LLC (2022-09 – 2025-09)

Business Process Consultant and Change Control Process (CCP) Subject Matter Expert (SME) for USAF Air Force Materiel Command (AFMC) A4NP Branch

• Conduct Customer Service and Life-cycle management of CCP and Change Request (CR) requirements
• Manage and assess CRs processing, conduct monthly CCP / Information System training, and provide up-to-date status and complete CR management
• Analyzed and documented current business processes to identify areas for improvement
• Collaborated with cross-functional teams to gather requirements and define future state processes
• Developed process maps, workflows, and standard operating procedures (SOPs) to streamline operations
• Identified bottlenecks and inefficiencies in existing processes, resulting in a 97.5% increase in productivity
• Conducted data analysis to identify trends, patterns, and opportunities for process optimization
• Worked closely with stakeholders to understand their needs and translate them into actionable process improvements
• Led training sessions for employees on new processes and systems implementation
• Performed root cause analysis on process failures or deviations from standards, implementing corrective actions as needed
• Collaborated with IT teams to design and implement solutions for manual tasks within business processes
• Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints
• Created project plans, timelines, and deliverables for each phase of the business process improvement initiatives
• Monitored key performance indicators (KPIs) related to business processes' effectiveness and efficiency metrics
• Generated reports on process performance metrics such as cycle time reduction, cost savings, error rates, etc
• Facilitated workshops with stakeholders across departments to elicit requirements for new system implementations or enhancements for up to 75 people across multiple systems
• Documented functional specifications based on gathered requirements ensuring alignment between business needs & technical capabilities
• Collaborated with development teams for enterprise architecture and change request in ISMT (Information System Management Tool)
• Conducted user acceptance testing (UAT), identifying defects & working closely with developers towards resolution
• Provided end-user training & support during system rollouts ensuring smooth transition & adoption of new technologies
• Investigated customer complaints or issues related to business processes, identifying root causes and implementing corrective actions for Sharepoint, Jira and other systems
• Conducted process audits to ensure compliance with industry regulations and internal policies
• Developed risk mitigation strategies for potential process failures or disruptions
• Identified opportunities for cost savings through process optimization and automation

Business Process Consultant at Dakota Consulting, Inc. (2019-09 – 2022-09)

Business Process Consultant and CCP SME for USAF AFMC A4NP Branch. Duties and Responsibilities were continued and expanded with Credence Management Solutions, LLC when they were awarded the contract.

• Conduct Customer Service and Life-cycle management of CCP and CRs
• Managed and assessed 500+ CRs, conducted monthly CCP/Information Systems Training, and provided up-to-date status and ensure everything possible is done to complete CR management

Senior System Analyst at Comptech Computer Technologies, Inc. (2014-09 – 2019-09)

Promoted to Senior System Analyst with added responsibility to teach current U.S. government and contract colleagues to use a job-related database to create and maintain project records. Agreement Owner for Defense Logistics Agency (DLA) Transaction Services / Defense Automatic Addressing Center (DAASC).

• Led a team of 50 systems analysts in the successful implementation of their analyst training in ERP systems
• Developed and maintained metrics queries to extract and analyze data for business intelligence reporting, improving decision-making processes
• Collaborated with cross-functional teams to gather and document business requirements for system enhancements and upgrades
• Helped implemented software solutions to automate manual processes
• Evaluated existing systems for optimization opportunities and recommended improvements to streamline operations
• Provided technical expertise and support during system upgrades, ensuring minimal disruption to daily operations
• Created detailed documentation including functional specifications, user guides, and training materials for end-users
• Performed root cause analysis on system issues and implemented corrective actions to prevent recurrence
• Conducted regular system performance monitoring and tuning activities to maintain optimal functionality
• Served as a subject matter expert (SME) in identifying technology solutions aligned with business objectives
• Managed vendor relationships including contract negotiation, service level agreements (SLAs), and performance evaluations
• Mentored junior systems analysts by providing guidance on best practices for requirements gathering, analysis techniques, and solution design
• Collaborated with cybersecurity teams to ensure that all systems were secure from potential threats or vulnerabilities via documentation gathered
• Analyzed data migration strategies between legacy systems while minimizing impact on ongoing operations
• Identified opportunities for cost savings through consolidation of redundant systems or licenses

System Analyst at Genesys Consulting, Inc. (2014-08 – 2014-08)

• Processed customer documentation, communicated with government customers and government points of contact, and updated documentation

Bachelor of Arts in International Studies (Intelligence Research/Chinese/International Business/Teaching English as a Foreign Language) – Wright State University (2014-05)

Associate of Arts / Associate of Science – Clark State College (2007-05)