Logistics IT Governance Support Specialist at Credence Management Solutions, LLC (2022-09 – 2025-09)
Business Process Consultant and Change Control Process (CCP) Subject Matter Expert (SME) for USAF Air Force Materiel Command (AFMC) A4NP Branch
- Conduct Customer Service and Life-cycle management of CCP and Change Request (CR) requirements
- Manage and assess CRs processing, conduct monthly CCP / Information System training, and provide up-to-date status and complete CR management
- Analyzed and documented current business processes to identify areas for improvement
- Collaborated with cross-functional teams to gather requirements and define future state processes
- Developed process maps, workflows, and standard operating procedures (SOPs) to streamline operations
- Identified bottlenecks and inefficiencies in existing processes, resulting in a 97.5% increase in productivity
- Conducted data analysis to identify trends, patterns, and opportunities for process optimization
- Worked closely with stakeholders to understand their needs and translate them into actionable process improvements
- Led training sessions for employees on new processes and systems implementation
- Performed root cause analysis on process failures or deviations from standards, implementing corrective actions as needed
- Collaborated with IT teams to design and implement solutions for manual tasks within business processes
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints
- Created project plans, timelines, and deliverables for each phase of the business process improvement initiatives
- Monitored key performance indicators (KPIs) related to business processes' effectiveness and efficiency metrics
- Generated reports on process performance metrics such as cycle time reduction, cost savings, error rates, etc
- Facilitated workshops with stakeholders across departments to elicit requirements for new system implementations or enhancements for up to 75 people across multiple systems
- Documented functional specifications based on gathered requirements ensuring alignment between business needs & technical capabilities
- Collaborated with development teams for enterprise architecture and change request in ISMT (Information System Management Tool)
- Conducted user acceptance testing (UAT), identifying defects & working closely with developers towards resolution
- Provided end-user training & support during system rollouts ensuring smooth transition & adoption of new technologies
- Investigated customer complaints or issues related to business processes, identifying root causes and implementing corrective actions for Sharepoint, Jira and other systems
- Conducted process audits to ensure compliance with industry regulations and internal policies
- Developed risk mitigation strategies for potential process failures or disruptions
- Identified opportunities for cost savings through process optimization and automation
Business Process Consultant at Dakota Consulting, Inc. (2019-09 – 2022-09)
Business Process Consultant and CCP SME for USAF AFMC A4NP Branch. Duties and Responsibilities were continued and expanded with Credence Management Solutions, LLC when they were awarded the contract.
- Conduct Customer Service and Life-cycle management of CCP and CRs
- Managed and assessed 500+ CRs, conducted monthly CCP/Information Systems Training, and provided up-to-date status and ensure everything possible is done to complete CR management
Senior System Analyst at Comptech Computer Technologies, Inc. (2014-09 – 2019-09)
Promoted to Senior System Analyst with added responsibility to teach current U.S. government and contract colleagues to use a job-related database to create and maintain project records. Agreement Owner for Defense Logistics Agency (DLA) Transaction Services / Defense Automatic Addressing Center (DAASC).
- Led a team of 50 systems analysts in the successful implementation of their analyst training in ERP systems
- Developed and maintained metrics queries to extract and analyze data for business intelligence reporting, improving decision-making processes
- Collaborated with cross-functional teams to gather and document business requirements for system enhancements and upgrades
- Helped implemented software solutions to automate manual processes
- Evaluated existing systems for optimization opportunities and recommended improvements to streamline operations
- Provided technical expertise and support during system upgrades, ensuring minimal disruption to daily operations
- Created detailed documentation including functional specifications, user guides, and training materials for end-users
- Performed root cause analysis on system issues and implemented corrective actions to prevent recurrence
- Conducted regular system performance monitoring and tuning activities to maintain optimal functionality
- Served as a subject matter expert (SME) in identifying technology solutions aligned with business objectives
- Managed vendor relationships including contract negotiation, service level agreements (SLAs), and performance evaluations
- Mentored junior systems analysts by providing guidance on best practices for requirements gathering, analysis techniques, and solution design
- Collaborated with cybersecurity teams to ensure that all systems were secure from potential threats or vulnerabilities via documentation gathered
- Analyzed data migration strategies between legacy systems while minimizing impact on ongoing operations
- Identified opportunities for cost savings through consolidation of redundant systems or licenses
System Analyst at Genesys Consulting, Inc. (2014-08 – 2014-08)
- Processed customer documentation, communicated with government customers and government points of contact, and updated documentation
