Business Consultant, Small Businesses at INDEPENDENT (2016-01 – Present)
- Analyzing business needs, improving operations, advising business owners
- Created and developed reporting systems, business plans, general human resource training and fundamentals
- Implemented software and systems that allowed the business to exponentially grow in size
Senior Manager, Employee Experience & Operations at APPLE, INC. (2020-01 – Present)
- Acting Store Leader throughout tenure
- Created and managed strategic moves of leaders to ensure growth and development of managers while improving results (iPhone Focus, Ways to Buy)
- Leading and ensuring timely follow up of ER concerns by respecting differences and understanding others; and ensuring completion of proper documentation
- Lead a high-performing leadership team across Sales, Operations, Training, and Support - overseeing more than 150 team members to consistently deliver exceptional business results and customer experiences
- Own full-cycle recruitment strategy including talent sourcing, interviewing, hiring, onboarding, and retention initiatives to build and sustain a high-performing retail team
- Design, implement, and assess comprehensive training programs for new hires, ensuring effective onboarding and accelerated time-to-productivity
- Leverage performance management systems to drive results-oriented culture focused on continuous feedback, employee development, and formal recognition programs
- Conduct thorough employee performance evaluations to inform promotion decisions, salary adjustments, and tailored performance improvement plans (PIP)
- Manage complex Employee Relations cases collaboratively with Employee Relations Business Partners (ERBP), Accommodations Business Partners (ABP), and Legal counsel to deliver fair, compliant, and effective resolutions
- Serve as a subject matter expert on employee benefits including compensation, 401K, health insurance, ESPP, and other programs, providing guidance and support to employees and leadership
Recruiter, New Store Opening at APPLE, INC. (2024-01 – Present)
- Career Experience with Recruiting
- Developed and led strategy to source and hire 140+ team members within a specific time period for a new store opening
- Led team of recruiters to source and interview 1000+ internal and external talent to meet the needs of customer service for the community
Program Manager, Retail Store Operations at APPLE, INC. (2021-01 – 2021-12)
- Career Experience with Products and Services
- Collaborated and communicated with cross-functional teams to define guidelines for various retail operations programs
- Assisted with planning and implementation of software to upgrade and enhance the customer and employee experience
Senior Manager - Employee Experience at APPLE, INC. (2017-01 – 2020-12)
- Impacted results by seeking to understand individuals, and communicating feedback and concerns to all leaders; creating strategies to improve morale, which led to improved results
- Served as the primary point of contact for the Southern California Market, partnering closely with recruiting team to further talent acquisition and onboarding efforts across 30+ stores
- Conducted comprehensive new Manager training programs, equipping leaders across the market with essential HR knowledge and leadership skills to effectively manage their teams
- Provided ongoing mentorship and HR guidance to Managers throughout SoCal, supporting them in navigating complex employee relations and performance manager challenges
Program Specialist, Retail Store Operations at APPLE, INC. (2015-01 – 2015-12)
- Career Experience at Global Store Support
- Engaged with all members up and down in the organization to help solve urgent store issues
- Wrote Standard Operating Procedures for all functions of retail store operations
Senior Manager - Sales & Customer Experience at APPLE, INC. (2011-01 – 2017-12)
- Managed key team members to increase productivity and process for operations team
- Ensured team provided consistent and timely feedback to corporate partners for all in-store pilots
Senior Manager - Employee Experience at APPLE, INC. (2009-01 – 2011-12)
- Interim Flagship Human Resource Manager
- Led leadership team in hiring, development, employee relations and all people activities
Manager - Sales at APPLE, INC. (2008-01 – 2009-12)
- Created a culture of accountability through collaborative leadership connections
- Managed high profile live events (Adele, Jonas Brothers, Spike Lee) including event operations
General Manager at WILLIAMS-SONOMA (2005-01 – 2008-12)
- Trained and promoted leadership and management teams for multiple stores
- Managed all details of the business including sales, operations, visuals, human resources, and employee relations
Store Manager/Visual Manager/Operations Manager at GAP INC. (1999-01 – 2005-12)
- Established and trained teams in high volume flagship locations
- Led corporate evaluations by showcasing people, talent, product, design, and feedback to the team
- Maintained efficient operations of multiple locations
