Armed Special Police Officer - WHITESTONE GROUP
(2021-06)
- Monitored CCTV cameras and maintained shift operations.
- Created and maintained daily operations logs.
- Provided customer service to agency employees.
- Communicated with senior-level executives regarding security.
- Responded to emergency situations and enforced procedures.
Armed Security Officer - CULPEPPER SECURITY SERVICES
(2017-06 - 2021-06)
- Responsible for oversight of over twenty students and their daily academic studies.
- Created planning guides to structure efforts to promote academic and behavioral progression among students.
Security Officer - SECTEK SECURITY INC.
(2012-03 - 2017-05)
- Monitored CCTV cameras and maintained shift operations.
- Created and maintained daily operations logs.
- Provided customer service to agency employees.
- Communicated with senior-level executives regarding security.
- Responded to emergency situations and enforced procedures.
Security Officer - OMNIPLEX
(2003-07 - 2012-03)
Performed security officer duties mirroring SecTek for the same agency.
Service Desk Associate - HOME DEPOT
(2023-08 - 2025-06)
- Managed customer returns, exchanges, and issue resolution in a fast-paced retail environment
- Handled online order pickups and supported e-commerce transactions
- Served as the primary point of contact for customer service, ensuring positive customer experiences
- Communicated effectively to resolve concerns, process special orders, and provide accurate information
- Supported front-end operations by assisting cashiers and maintaining efficient workflow
