Cybil Edwards

Results-driven administrative and customer support professional with experience managing operations, client communications, scheduling, and organizational workflows in fast-paced environments. Proven ability to handle sensitive information, multitask efficiently, and provide high-level customer service while maintaining professionalism and accuracy. Strong written and verbal communication skills with the ability to work independently in remote environments while meeting deadlines and maintaining productivity.

Business Owner & Administrative Coordinator - Self-Employed Childcare Services

(2021-01)

• Managed day-to-day administrative and operational functions for a childcare business serving multiple families
• Maintained detailed records, scheduling systems, and client communications with accuracy and confidentiality
• Coordinated appointments, payments, documentation, and daily reporting
• Responded professionally to client inquiries and resolved concerns in a timely manner
• Developed organized workflows to improve efficiency and maintain smooth business operations

Customer Service & Administrative Support - Freelance / Independent Contract Work

(2019-01)

• Provided administrative assistance and customer support for clients in various service-based environments
• Assisted with scheduling, data entry, document organization, and professional correspondence
• Maintained accurate records and handled sensitive information with discretion
• Delivered exceptional customer service through effective communication and problem resolution

High School Diploma