Cynthia Diaz

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Medical Scheduler - Pima Heart and Vascular - Tucson, AZ

(2021-06)

• Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
• Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
• Maintained a high level of customer service when interacting with patients over the phone or in person.
• Adhered to HIPAA requirements to safeguard patient confidentiality.

Medical Scheduler - Carondelet Medical Group - Tucson, AZ

(2015-10 - 2021-05)

• Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
• Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
• Maintained a high level of customer service when interacting with patients over the phone or in person.

Pima Medical Institute (2009-09)